Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

380 reviews

5.0

Jan 29, 2026

"Great Place to Start Your Career, Room for Growth"

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Supportive Work Environment Friendly and Approachable Leadership Good benefits package, including health and wellness programs with an understanding management team.

Cons

Growth oppurtunities can be slow or not be clear too much work load with less resources. particularly when adapting to shifts and week off changing quite reqularly every 3weeks

Firstsource Solutions Response

4mo

Thank you for your thoughtful and detailed feedback. We’re delighted to know you value the supportive work environment, approachable leadership, and comprehensive benefits at Firstsource. We appreciate your recognition of our efforts to create a culture that promotes growth and employee well-being. While shift rotations are a business requirement and workload may vary based on operational needs, we continuously strive to maintain balance and provide the necessary support to our teams.

1.0

Jan 16, 2026

High turnover and lack of leadership skills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Team chats can be funny sometimes but not enough to make you want to stay

Cons

Low pay, high turnover (I seen management hire someone and fire them 2 weeks later cause they needed to let people go but made an excuse about it, they do this a lot), supervisors are very weird. And stalkerish) , also company turns up the volume on calls on purpose sometimes to the point you can’t breathe. OSHA needs to investigate this company

3.0

Dec 26, 2025

might be useful for freshers

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent Incentives will be compensated

Cons

They only offer night shift

Firstsource Solutions Response

6mo

Thank you for your feedback. We’re glad to hear that you find the incentive structure fair and motivating. Certain processes operate based on client time zones, which makes night schedules a business requirement. However, we truly appreciate your flexibility and commitment in adapting to these shifts.

Viewing 25 - 27 of 380 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

"Great Place to Start Your Career, Room for Growth"

High turnover and lack of leadership skills

might be useful for freshers

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Firstsource Solutions reviews FAQs

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