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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Collections Agent reviews

4.0

66% would recommend to a friend

(16 total reviews)
avatar

Ritesh Idnani

99% approve of CEO

65% positive business outlook

Senior Collections Agent employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Senior Collections Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Collections Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews
4.0
Dec 6, 2025
Recommend
CEO approval
Business Outlook

Pros

people are helpful and kind

Cons

job can be very stressful

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Firstsource Solutions Response
6mo
Thank you for taking the time to share your feedback regarding your experience as a Firstsourcer. We take pride in our company culture. Our dedicated employees are pivotal in ensuring a positive work environment, and we are happy to hear you've been able to experience it. We know that work can be challenging at times. Though we work hard in providing support structure and engagement activities to promote a balance and peace of mind as you do your best work, we encourage you to reach out to your leadership or HR team if you experience any further concerns or fatigue in your role. We're happy listen and offer assistance where needed. Thank you again for your thoughts,
5.0
Mar 24, 2025

Good payout

Recommend
CEO approval
Business Outlook

Pros

Payout is good and the work environment is average.

Cons

Breaks will suffocate you as usual 15/30/15 mins in a day.

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Firstsource Solutions Response
1y
Thank you for your feedback! We're glad to hear you find the payout satisfactory and appreciate the work environment. Our policies align with industry standards, but we continuously review employee well-being initiatives. We also strive to ensure fair recognition and rewards for employee contributions. Your insights are valued!
2.0
Nov 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Good work hours. Was able to work split shift and early shifts

Cons

Pay was not on par with industry.

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Firstsource Solutions Response
1y
Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the flexibility of your work environment as we strive to promot a culture of work-life balance. We hear your thoughts on our pay scale, and although we continuously monitor our hourly and salary rates to remain competitive, we value feedback like yours when making pivots in our structures. Thank you again for taking the time to leave a review.
Viewing 1 - 3 of 16 Reviews

Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.