Is Firstsource Solutions a good company to work for as a Senior Collections Agent?

Senior Collections Agent professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Collections Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Collections Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Collections Agent employees well?

Senior Collections Agent professionals rate their compensation and benefits at Firstsource Solutions with 3.6 out of 5 stars based on 16 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Senior Collections Agent salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions Senior Collections Agent reviews

Item: Firstsource Solutions
Rating: 3
Author: Current employee - Collection Agent

4.0

66% would recommend to a friend

(16 total reviews)

Ritesh Idnani

99% approve of CEO

65% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Senior management

2.7

Work/Life balance

Senior Collections Agent employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Senior Collections Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Collections Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

3.0

Oct 20, 2016

collection agent

Collection agent

Recommend

CEO approval

Business Outlook

Pros

There is an opportunity to earn a decent income with hard work and focus.

Cons

Income.scale is sliding down. Fewer opportunities for advancement than previously.

Firstsource Solutions Response

Thank you for taking the time to leave us your feedback. We take into consideration all feedback we receive in order to make sure Firstsource a better place for all of our employees. Firstsource nurtures constant learning amongst all its employees and offers development opportunities at all stages of careers which we make available both on our website and in each of our centres. If you would like to know of current opportunities available at your location, a member of our HR team will be onsite to assist you.

Viewing 16 - 16 of 16 Reviews

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Firstsource Solutions Senior Collections Agent reviews

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