Is Firstsource Solutions a good company to work for as a Senior Collections Agent?

Senior Collections Agent professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Collections Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Collections Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Collections Agent employees well?

Senior Collections Agent professionals rate their compensation and benefits at Firstsource Solutions with 3.6 out of 5 stars based on 16 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Senior Collections Agent salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Collections Agent reviews

4.0

66% would recommend to a friend

(16 total reviews)

Ritesh Idnani

99% approve of CEO

65% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Senior management

2.7

Work/Life balance

Senior Collections Agent employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Senior Collections Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Collections Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

4.0

Jan 13, 2022

Chill company

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Not too demanding Easy job

Cons

Not too many honestly it’s a cool company

3.0

Dec 8, 2021

Collections

Collections representative

Recommend

CEO approval

Business Outlook

Pros

You get to help and assist people into making payments towards their credit cards

Cons

Some people can get nasty out of nowhere. So it’s up to you to know how to lead and take charge of the situation

Firstsource Solutions Response

Thank you for writing in and sharing feedback. We are committed to supporting Firstsourcers in having a clear understanding of their role and serving the dynamic needs of our customer . Once again, thanks for sharing your thoughts.

3.0

Aug 16, 2021

Just cause yu asked

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Amazing place to word with

Cons

I have no cons to share

Viewing 7 - 9 of 16 Reviews

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Firstsource Solutions

Firstsource Solutions Senior Collections Agent reviews

Ratings by category

Ratings by demographic groups

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Chill company

Collections

Just cause yu asked

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