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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "pay"

85% positive business outlook

Reviews by job title

568 reviews
5.0
Aug 29, 2025

Appreciation

Recommend
CEO approval
Business Outlook

Pros

Firstsource has been an excellent organization to be associated with, providing not only competitive pay but also strong opportunities for professional growth, motivation, and career advancement.Being a part of Firstsource has given me valuable exposure, continuous learning, and a clear pathway for career development. I truly appreciate the culture, opportunities, and support that the company fosters for its employees.

Cons

Communication gaps should be improved

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Firstsource Solutions Response
10mo
Thank you for sharing your feedback.We are proud to hear that employees value the competitive pay, continuous learning, and strong opportunities for professional growth and career advancement we provide. It’s encouraging to know that our culture, support systems, and focus on development are making a positive impact on employee experiences.Firstsource continues to be a strong platform for career beginnings and long-term professional journeys, offering valuable exposure and opportunities for those aligned with their career goals.
4.0
Oct 29, 2025

Company's feedback

Recommend
CEO approval
Business Outlook

Pros

Good for freshers as a career

Cons

Low pay, cab issues and work balance of timing

4.0
Aug 6, 2025

Overall good

Recommend
CEO approval
Business Outlook

Pros

Good management with lot of opportunities

Cons

Pay might be little less than the competition

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Firstsource Solutions Response
11mo
Thank you for your feedback. We’re glad to know you appreciate the management and the opportunities available at FSL. Compensation reviews are part of our ongoing process, and we aim to remain competitive in the market while ensuring growth opportunities and a positive work environment for our employees.
2.0
Oct 4, 2025
Recommend
CEO approval
Business Outlook

Pros

it wasn't bad to work in

Cons

long hours, stupid pay, bad parameters

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Firstsource Solutions Response
9mo
Thank you for sharing your feedback. We appreciate your honesty and acknowledge your concerns regarding work hours, compensation, and performance parameters.
5.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Working at Firstsource is a true rewarding experience. From day one i have felt a strong sense of belonging - the company truly has a family feel that sets it apart. Whether working from home or in the office there is a consistent effort to keep everyone engaged, connected and supported The work life balance is outstanding, which is something i value deeply. leadership encourages flexibility and understands the importance or maintaining personal well being alongside professional responsibilities. I have also seen people climb the ranks from agent, to support to team manager myself included. What also stands out is the camaraderie among colleagues. Everyone gets along well and there's a strong team spirit that makes collaboration easy and enjoyable. The pay is competitive and the benefits package is fantastic - Simplyhealth for example has been a real bonus.

Cons

there are no cons i can think of

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Firstsource Solutions Response
8mo
Thank you for sharing your experience. We’re delighted to hear that you feel a sense of belonging at Firstsource and enjoy the supportive, connected environment we aim to create for everyone. Our people are at the heart of everything we do, and it’s great to hear that this comes through in your experience.
2.0
Aug 29, 2025
Recommend
CEO approval
Business Outlook

Pros

*Timely salary credit *Provides opportunities for freshers to gain corporate experience. *Exposure to international clients and processes *Health insurance and standard employee benefits. *Supportive peers and colleagues in some teams

Cons

*Poor management practices with lack of transparency. *High work pressure with little recognition for efforts. *Frequent attrition leading to unstable team environment. *Low pay compared to industry standards.

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Firstsource Solutions Response
10mo
Thank you for highlighting your experience with Firstsource. We are pleased to see that employees value the timely salary credit, exposure to international clients, and the opportunities provided for freshers to gain corporate experience. We are also glad that our health benefits and supportive peer culture are recognized as strengths. At the same time, we acknowledge the concerns around compensation, workload, and the need for greater recognition and transparency. These are important insights that help us understand areas where we can further improve. We are committed to reviewing our practices, aligning compensation more closely with industry standards, and continuing to strengthen our people-first culture so that every employee feels valued, motivated, and supported in their long-term career journey with us.
4.0
Oct 28, 2025

Decent Job

Recommend
CEO approval
Business Outlook

Pros

Great work-life balance, can work from home if your productivity is good.

Cons

Pay increases are pretty small. Recently lost our ability to receive bonuses and our benefits were restructured that decreased our vacation time earned.

4.0
Sep 8, 2025

Chill

Recommend
CEO approval
Business Outlook

Pros

Pretty chill company. I feel some job security with room to expand skills and excel within company

Cons

First time handling a “point system”. Definitely not a big fan. Also start off pay is pretty low

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Firstsource Solutions Response
9mo
Thank you for your feedback. We’re glad to hear that you value job security and opportunities to develop skills within the company. We will continue exploring ways to support employees and provide a fair and motivating experience
Viewing 16 - 18 of 568 Reviews

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