H&R Block Tax Pro Assistant reviews

4.5

65% would recommend to a friend

(44 total reviews)

Curtis Campbell

Not enough data to show CEO approval

62% positive business outlook

Tax Pro Assistant employees have rated H&R Block with 4.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Tax Pro Assistant professionals have an excellent working experience there. H&R Block is rated 31% above average by Tax Pro Assistant professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

44 reviews
3.0
Feb 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Making connections with employees, clients and staff real easy. Really enjoy helping people and putting smiles on their faces.

Cons

Some clients DONT walk out with a smile on their face. In most cases, self-inflicted injuries and others Tax Pro Customer Service. It also takes toooo long to make commission on your return. You make the company tons of $ but you don't see until 10yrs later in your commission checks.

1.0
Feb 13, 2012
Recommend
CEO approval
Business Outlook

Pros

1) Get to meet lots of different people. 2) Advancement is fairly straightforward and simple, but you CANNOT be promoted year one under any circumstance

Cons

1) Very poor pay (near minimum wage after paying $120 for 100 hrs of unpaid training that they may or may not hire you after). After your first year you work on either commission or hourly wage (hours worked is subtracted from commission), of course you don't get paid for the ones the client doesn't pay for (free 1040EZ's for everyone!) 2) For all the training they give you, you will still have many, many questions, ie. the training does not do a good job. 3) Stupid work schedule (11 hour shifts during peak times, no hours other times but still spread throughout the week so you don't get a day off) 4) Seasonal, only hopes of becoming a full-time tax professional is to make it all the way up to Enrolled Agent 5) Performance metrics up the wazoo. They are watching you all the time. The most important one, your customer's perception of you, is kept a secret except from the office manager and you are expected to beg your clients to give you a perfect score or it counts as failing. 6) Expected to market for them, including calling, thank you calling, distributing flyers, etc. You are essentially running your own business, except with H&R block taking all the money and giving you commission instead.

4.0
Apr 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Excellent training opportunities and flexible scheduling.

Cons

Management policies change annually and on local levels are not written. Cannot work 40 hours per week except during certain periods.

Viewing 37 - 39 of 44 Reviews

Glassdoor has 8,697 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.