Is Humana a good company to work for as a Call Center Associate?

Call Center Associate professionals working at Humana have rated their employer with 4.5 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Call Center Associate Jobs at Humana now and start preparing for your job interview by browsing frequently asked Call Center Associate interview questions at Humana .

Does Humana pay Call Center Associate employees well?

Call Center Associate professionals rate their compensation and benefits at Humana with 4.9 out of 5 stars based on 17 anonymously submitted employee reviews. This is 27.9% better than the company average rating for salary and benefits. Find out more about Call Center Associate salaries at Humana.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 882 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 561 reviews)); "Work from home is good" ((in 485 reviews)); "Great people and lots of energy" ((in 276 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 203 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 152 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Constant reorganization and layoffs." ((in 129 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 114 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 100 reviews))

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Humana

Humana Call Center Associate reviews

4.5

88% would recommend to a friend

(17 total reviews)

Jim Rechtin

99% approve of CEO

24% positive business outlook

Ratings by category

4.9

Compensation and benefits

4.8

Culture & values

4.3

Diversity & inclusion

3.4

Work/Life balance

2.9

Senior management

2.6

Career opportunities

Call Center Associate employees have rated Humana with 4.5 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Call Center Associate professionals have an excellent working experience there. Humana is rated 31% above average by Call Center Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

2.0

Jul 9, 2025

Run

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Paid time off and vacation time

Cons

Micromanagement, lying management, disgruntled employees,

5.0

Apr 5, 2025

Good place

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance and benefits are good

Cons

Slow growth to move around

4.0

Mar 11, 2025

Good Benefits

Call center representative

Recommend

CEO approval

Business Outlook

Pros

They offer great benefits which includes a hr paid break a week that call a wellness break Dental, Vision and health insurance services through Humana and BCBS

Cons

They do not hold every one accountable and they have surveys for the members to take after most calls and if the COMPANY gets a bad rating they blame the agents as if we have control over and of the process of the company

Viewing 1 - 3 of 17 Reviews

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Humana Call Center Associate reviews

Ratings by category

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Good place

Good Benefits

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