Is Humana a good company to work for as a Call Center Associate?

Call Center Associate professionals working at Humana have rated their employer with 4.5 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Call Center Associate Jobs at Humana now and start preparing for your job interview by browsing frequently asked Call Center Associate interview questions at Humana .

Does Humana pay Call Center Associate employees well?

Call Center Associate professionals rate their compensation and benefits at Humana with 4.9 out of 5 stars based on 17 anonymously submitted employee reviews. This is 27.9% better than the company average rating for salary and benefits. Find out more about Call Center Associate salaries at Humana.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 882 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 561 reviews)); "Work from home is good" ((in 485 reviews)); "Great people and lots of energy" ((in 276 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 203 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 152 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Constant reorganization and layoffs." ((in 129 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 114 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 100 reviews))

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Humana

Humana Call Center Associate reviews

4.5

88% would recommend to a friend

(17 total reviews)

Jim Rechtin

99% approve of CEO

24% positive business outlook

Ratings by category

4.9

Compensation and benefits

4.8

Culture & values

4.3

Diversity & inclusion

3.4

Work/Life balance

2.9

Senior management

2.6

Career opportunities

Call Center Associate employees have rated Humana with 4.5 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Call Center Associate professionals have an excellent working experience there. Humana is rated 31% above average by Call Center Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

17 reviews

1.0

Apr 15, 2019

Don’t do it!

Call center representative

Recommend

CEO approval

Business Outlook

Pros

You get a 30 minute wellness break once per week.

Cons

This is the worst company to work for. They have mandatory overtime and the calls never stop. Management is not helpful and could careless about their associates. Benefits are horrible for a insurance company.

1.0

Nov 30, 2018

Call center

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Helping the members whom are elderly

Cons

Too much mandatory overtime; severe micro management; changes your shift 3 times a year; too much intimidating and downgrading from trainer; Rude and unprofessional behavior from trainers such as being late and "stupid" looks; they only focus on your flaws; inefficient training and deceived on many things; biggest career mistake I've made!

5.0

Jan 25, 2017

General

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Pay rate was equivalent to what the base pay up north is. which is 15 an hour up north. I respected and appreciated that start off pay with access to uncapped OT hours and many more opportunities. hour for lunch.

Cons

you start off at night shift. phone calls can be stressful when all managers are on deck helping others. and you must wait for them. which means so does the customer.

Viewing 13 - 15 of 17 Reviews

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Humana Call Center Associate reviews

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Don’t do it!

Call center

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