Humana Call Center Associate reviews

4.5

88% would recommend to a friend

(17 total reviews)
avatar

Jim Rechtin

99% approve of CEO

24% positive business outlook

Call Center Associate employees have rated Humana with 4.5 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Call Center Associate professionals have an excellent working experience there. Humana is rated 31% above average by Call Center Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

17 reviews
2.0
Nov 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay was good and you could always take overtime on a weekend

Cons

Mandatory OT for the first 6 months. Working 50 hours a week sitting in a chair hooked to a phone and computer gets old. Management was disorganized.

1.0
Mar 5, 2014

Call Center Sweat Shop

Recommend
CEO approval
Business Outlook

Pros

Nice co-workers, good starting salary, short commute, relaxed dress code, air conditioned, free coffee, TV in most break rooms, refrigerators and ice makers in break rooms.

Cons

No raises or at best minimal raises, micro managed, consistently threatened with progressive disciplinary action with eventual loss of employment if stats not met, inadequate training, uncaring upper management and corporate culture that leaves one feeling unappreciated and replaceable, consistently adding new skill sets without adequate training, back to back calls and mandatory overtime day after without no end, lack of intensive to stay with the corporation, call center attrition rate over 85% within the first 2 years of employment...understaffed and overworked.

Viewing 16 - 17 of 17 Reviews

Glassdoor has 8,267 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.