Is InComm a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at InComm have rated their employer with 2.6 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of InComm employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at InComm now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at InComm .

Does InComm pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at InComm with 3.0 out of 5 stars based on 20 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at InComm.

What are the top reviewed jobs at InComm?

Account Manager (34) , Software Engineer (24) , Customer Service Representative (20) , Senior Software Engineer (17) , Director (12) , Intern (12) , Manager (11) , Project Manager (10) , Analyst (8) , National Account Manager (8) , Fraud Analyst (7) , Product Manager (7) , Merchant Services Representative (6) , Inbound Customer Service Representative (5) , Intern - Hourly (5)

What are the pros of working at InComm according to real employee reviews?

"The people are great and the stress level is low most of the time." ((in 67 reviews)); "good first job or so, benefits are good enough" ((in 46 reviews)); "work life balance is good" ((in 27 reviews)); "Salary is good." ((in 19 reviews)); "Work from home is allowed" ((in 15 reviews))

What are the cons of working at InComm according to real employee reviews?

"Poor management Manager untrustworthy Unfair" ((in 53 reviews)); "Upper management is AWFUL." ((in 29 reviews)); "Make you feel worthless and bad .manager" ((in 21 reviews)); "There is no leadership in this boys club company hence leading to no corporate strategy or individual team strategy." ((in 18 reviews)); "No bonuses in most departments and no guaranteed yearly merit increases" ((in 14 reviews))

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InComm

InComm Customer Service Representative reviews

2.6

92% would recommend to a friend

(20 total reviews)

Brooks Smith

63% approve of CEO

10% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.7

Senior management

3.7

Career opportunities

3.5

Culture & values

3.0

Compensation and benefits

Customer Service Representative employees have rated InComm with 2.6 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. InComm is rated 30% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

20 reviews

1.0

Sep 15, 2021

Sweat shop

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing nothing nothing nothing nothing

Cons

Micromanager fired me for attending my brothers funeral

3.0

Jul 9, 2021

Good place to start if you're new to customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Several shift options to choose from

Cons

Poor pay compared to the amount you work expected from you. Poor management

3.0

Jun 24, 2021

Okay job, but got stabbed in the back

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Job is very easy, they give you a call center script, a website that has answers to most customer issues and a good way to word that to customers. Ability to change shift. Currently remote due to Covid. If Bilingual, they give you a script in your language as well and if you ask they can give you verbiage in the language for most cx issues.

Cons

Repetitive, Cx can be very ignorant and irate but that's customer service in general. My supervisor messaged me personally to apply for the Team Lead Position (Customer Service Rep IV) and I did even though I wasn't going to and no one ever got back to me and I found out they hired someone externally who was only an English speaker who they still have to train for the position. They ended up just making me employee of the month and giving me gift cards as a consolation prize.

Viewing 4 - 6 of 20 Reviews

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InComm

InComm Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sweat shop

Good place to start if you're new to customer service

Okay job, but got stabbed in the back

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