Is InComm a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InComm have rated their employer with 3.6 out of 5 stars in 55 Glassdoor reviews. This is a lower than average score with the overall rating of InComm employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at InComm now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InComm .

Does InComm pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InComm with 2.6 out of 5 stars based on 55 anonymously submitted employee reviews. This is 26.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InComm.

How happy are Customer Service (CSR) professionals working at InComm?

72% of Customer Service (CSR) employees at InComm would recommend their employer to a friend. This rating has increased by 55% in the past 12 months. Customer Service (CSR) professionals have also rated InComm with a 3.8 rating for work-life-balance, 2.7 rating for diversity and inclusion, 3.2 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at InComm?

Account Manager (34) , Software Engineer (24) , Customer Service Representative (20) , Senior Software Engineer (17) , Director (12) , Intern (12) , Manager (11) , Project Manager (10) , Analyst (8) , National Account Manager (8) , Fraud Analyst (7) , Product Manager (7) , Merchant Services Representative (6) , Inbound Customer Service Representative (5) , Intern - Hourly (5)

What are the pros of working at InComm according to real employee reviews?

"The people are great and the stress level is low most of the time." ((in 67 reviews)); "good first job or so, benefits are good enough" ((in 46 reviews)); "work life balance is good" ((in 27 reviews)); "Salary is good." ((in 19 reviews)); "Work from home is allowed" ((in 15 reviews))

What are the cons of working at InComm according to real employee reviews?

"Poor management Manager untrustworthy Unfair" ((in 53 reviews)); "Upper management is AWFUL." ((in 29 reviews)); "Make you feel worthless and bad .manager" ((in 21 reviews)); "There is no leadership in this boys club company hence leading to no corporate strategy or individual team strategy." ((in 18 reviews)); "No bonuses in most departments and no guaranteed yearly merit increases" ((in 14 reviews))

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InComm

InComm Customer Service (CSR) reviews

3.6

72% would recommend to a friend

(55 total reviews)

Brooks Smith

98% approve of CEO

65% positive business outlook

Ratings by category

3.8

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.8

Career opportunities

2.7

Diversity & inclusion

2.6

Compensation and benefits

Customer Service (CSR) employees have rated InComm with 3.6 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InComm is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

55 reviews

2.0

Feb 6, 2019

A Careless Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

You receive free cupcakes on the 3rd Thursday of every month.

Cons

Incomm is a complete train wreck - Especially within Financial Services. I've never seen a management and upper management team with so much lack of knowledge in my life. Incomm's management in FS focuses more on their "bromance" than their employees. Their expectations are absolutely unrealistic. Their lack of empathy towards their employee's bandwidth is unacceptable. FS management has a lack of regard of their employee's knowledge and intelligence is absolutely insulting. There's no opportunity for growth. And you're underpaid for what you do as well.

2.0

Apr 10, 2018

Management is bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary is good but everything else is bad.

Cons

Everything here Is bad except the pay.

2.0

Apr 3, 2018

Great people - good local leadership

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People are very good to work with Everyone knows their job well Good benefits including matching RRSP if you take advantage My manager and director were very good, understood all the tools and processes. Very good work environment

Cons

Senior managers that run Canada in Mississauga are clueless. They shut down the call center in Richmond, BC but not one even came to say bye or tell us in person. Its funny because they want to be an employer of choice but can't look at their employees in the eye and tell the truth. Nobody will admit it but they are going to shut down the Richmond, BC office and move everyone (if they will go) to Ontario. The owner of the company is in the US, probably doesn't know what is going on in Canada. Never been to the Canadian offices.

Viewing 37 - 39 of 55 Reviews

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Jobs at InComm

Mgr I, Account Management

Manager I, Demand Planning

Business Systems Analyst II

United States

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InComm

InComm Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A Careless Company

Management is bad

Great people - good local leadership

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