Pros
1) Laid-back, friendly, family-like atmosphere. Management and co-workers are easy to approach and very willing to help. 2) Willing to incentivize hard work by providing more challenging opportunities when available. Recent growth has opened new opportunities for advancement. 3) Local management will listen to you and work with you when you are having difficulties. They are willing to coach you to develop into a valuable employee, if you put the work in. 4) You're not just a number, not just another "butt in the seat." 5) Pay is great for entry level, flexibility given when "life happens," great amount of PTO flexibility when needed. 6) The people I work with for the most part seem dialed in to do the best job possible, and are willing to pitch in and do what's needed in case you are having issues or need extra time to fix something. 7) Some events and morale boosters (i.e. company luncheons, snacks provided) happen semi-regularly, which improves overall morale
Cons
1) Sometimes technical changes that impact your daily work occur with little to no warning. There could also be major issues that cause a lot more work in order to resolve. 2) Speaking of #1, too many manual processes which causes more margin for error. 3) Logistical and policy changes can be a bit stagnant and causes some difficulty, though not impossible to work with. 4) Insurance and certain other benefits are a bit pricey and a little limited but decent. Probably an issue with that industry as a whole, to be honest :) 5) In subsidiary/remote locations, advancement may not be clear. A good line of communication with your manager/direct report is important in order to communicate vision. 6) I wish there could be a little more flexible work arrangements but it's overall not a major negative. 7) Peak season is around November - February, then until April to a lesser extent. More hours/effort are needed and things get tougher but at least there are lighter times which allow breathing room. 8) No sick pay - PTO is used when you are out sick. Minor gripe but still a factor
