The Jacksonville call-center has the worst management I have seen in 17 years of customer service and I am not exaggerating. The director is a backwoods hick who doesn't know the first thing about managing people and has no problem with nepotism. Her management style trickles down to the Sr manager and the two managers - they all think that staring at surveillance cameras is effective leadership. That's all they know how to do. They don't use talent correctly, treat reps like scum and all they focus on is theft and service levels. They are paying near minimum wages, the calls are stressful. One of the managers is a flat-out racist. The only three good employees were one of the managers (retired military guy), the trainer and the IT guy. Their products are horrible, FILLED with fraud and they out-right deceive their customers by lying to them and pocketing their money. If there is any karma-driven justice in this world, they will be sued into the next dimension and go out of business. I rarely use the word 'hate' but I sincerely hate the company and their horrible staff.
