LegitScript reviews

3.4

62% would recommend to a friend

(83 total reviews)
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Scott Roth

74% approve of CEO

65% positive business outlook

LegitScript has an employee rating of 3.4 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LegitScript employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

83 reviews
3.0
May 19, 2023
Recommend
CEO approval
Business Outlook

Pros

As far as the work itself goes, LegitScript is extremely interesting. It is by far the most interesting job I've ever had. You will have opportunities to learn and the skills you gain are very transferable. If you make a reasonable effort there are promotion opportunities within LegitScript as well, though you might have to fight for them. LegitScript's company culture and perks are still very good. It's all remote/hybrid and has been since before the pandemic. Work/life balance is great and you are highly encouraged to take the unlimited PTO offered. By far the best part about working at LegitScript is the people. It's the reason I stayed as long as I did and the reason I had a hard time leaving. Everyone you work with is interesting, funny, and kind. There were times when I felt like I was in college again, working while hanging out with all of my friends.

Cons

One of the biggest cons is salary. The job I left LegitScript for is similar but pays quite a bit more. The way leadership talks about valid salary concerns in meetings comes across as very dismissive. There can be issues with transparency and being unprepared for new clients or programs. Unreasonable expectations and high pressure to deliver without adequate resources are a common problem. That can make the work environment very unpleasant. This is mostly coming from leadership; direct managers tend to be more reasonable here. LegitScript has improved here in someways in recent years, but it is still a big issue.

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LegitScript Response
3y
Thank you for your honest and candid feedback. We appreciate hearing that you enjoyed the people, culture, and perks, especially the generous flex time off program we offer. Thank you for sharing your feedback on your salary concerns. We see it as a big win when employees grow into new roles, whether that is inside LegitScript or outside of our organization. We do take our compensation policy very seriously, ensuring it follows industry best practices to align our salaries with role-based industry benchmarks. We evaluate salaries annually and offer our bonus program and employee perks, to ensure our overall compensation package is competitive. We’re sorry to hear that you felt your experience here ended so negatively. We will continue to invest in technology, people, managers and process improvements to scale in a way that ensures our employees are supported and can maintain a great work life balance. We will definitely look into your particular situation to ensure that others don’t feel the same way. Lastly, we take claims of unethical practices very seriously. Should you believe that the work you were expected to do was unethical, please submit a complaint via our confidential whistleblower platform, linked here. We wish you the best in your new role and hope that it is a more positive experience for you.
1.0
Feb 7, 2020

A Complete Culture of Dysfunction and Ineffectiveness

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The lower-level employees are some of the brightest, fun, and welcoming coworkers I've been around. They're the only reason Legitscript has maintained any sort of success, and almost all non-management employees are punching significantly below their weight in terms of both skill and qualification. There were people with PhDs, Master Degrees, trilingual fluency, and vast levels of industry experience all doing what equated to menial grunt-work. Part of this is how Legitscript intentionally exploits vulnerable demographics, and how they cultivate a sort of Stockholm Syndrome among several employees. but they're also incredibly deceitful in their framing of what day-to-day work entails. Nevertheless, almost everyone working in non-management is a delight and way too good for their job.

Cons

In case any of the previous reviews didn't make it clear, management is rotten to the core and is solely responsible for the mass exodus and turnover the company routinely experiences. At the heart of the managerial woes are two central themes: "Legitscript Values," and intransigence. The "Legitscript Values," read more like a cultish mantra than guidelines for a successful company. And similar to a cult, they're used to bludgeon people into meek submission at any sign of dissent. The values are "Be Awesome, Be Open, Be Thoughtful, Be Invested.” If they seem relatively vague, it’s because they’re intentionally designed that way. Additionally, these values are a one-way street from management to everyone else. Disagree with your manager? That’s not very thoughtful of you. Ask for more transparency about decisions? Actually it’s you who needs to be more open about how a company is run, not us. Any divergence with management can, and will be framed in terms of “culture misalignment.” I can count at least two dozen people that were let go on these grounds, including an entire tech team. At some point management has to ask themselves, were there really 20-odd people that didn’t culturally fit, or is it us? A previous review mentioned walking on eggshells here, and that’s a very pithy way of putting things, and those eggshells are labelled Awesome, Open, Thoughtful, and Invested. The other issue is intransigence. Management at Legitscript refuses to change their mind on anything, and cannot accept shifts in the way society thinks, or how other people think. This is because Legitscript is, and always will be John Horton, the CEO. All management is just an extension of his views and prejudices towards certain topics. For instance, he previously called marijuana an addictive drug and said smoking marijuana has no medicinal value. This sort of rigidity and ideological uniformity (because again, nobody who disagrees is promoted into senior management) shapes Legitscript policy and reporting standards in such a way that de facto forces employees to engage in behavior they know is wrong. Just about everyone I’ve ever worked with at Legitscript had at one point expressed serious reservations about the work they do (which includes shutting down websites, business accounts, advertisements, etc.), and LegitScript itself has been mired in controversy and lawsuits from its inception. However, no serious challenge to these can ever be made, and this gives anyone on management carte blanche to take action against employees who express opposition to any of their moral views. If you’re applying here, know what you’re getting into and take all the recent reviews to heart. If this many people, are willing to write these many scathing reviews all centered around the same topic, there’s probably more than a nugget of truth to it.

1.0
Aug 25, 2017
Recommend
CEO approval
Business Outlook

Pros

The Company is growing very fast considering they are not validating information posted.

Cons

The company does not care about getting the story from all the resources it writes about and irresponsibly post names and accusations without validating posted text. They are all about beating the BBB to the Accreditation of a company that is willing to pay them a financial fee. Basically buying their place on the "A credited Internet Provider" Someone should do a thorough job of the "Potential Fraud Scheme " taking place with this company.

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LegitScript Response
8y
Hi, this is John, the CEO. I'm going to go out on a limb and say that this review wasn't likely created by an employee or former employee. (The quality of the writing suggests to me that it is probably not a legit review.) As readers may know, we do provide information about fraudulent or illegal websites or merchants to our partners, like Facebook, Amazon, Google, Visa and others, and often it results in the termination of a website or bank (merchant) account. The website operator or merchant understandably gets frustrated, and this language (particularly the BBB portion) was contained in some recent complaints we heard from illicit website operators whose activities got terminated. (They will email us to complain.) And, they've sometimes come back and tried to post negative information about us in forums (etc.) in response. So, while I can't say for sure, my guess is that this review isn't really from an employee. It happens.
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Glassdoor has 85 LegitScript reviews submitted anonymously by LegitScript employees. Read employee reviews and ratings on Glassdoor to decide if LegitScript is right for you.