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Madison Square Garden

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Madison Square Garden reviews

3.4

42% would recommend to a friend

(858 total reviews)
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James Dolan

25% approve of CEO

41% positive business outlook

Madison Square Garden has an employee rating of 3.4 out of 5 stars, based on 858 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madison Square Garden employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

858 reviews
1.0
Nov 3, 2011
Recommend
CEO approval
Business Outlook

Pros

The people are one of the most talented, professional individuals supported an organization they deem as iconic.

Cons

The recent introduction of a new Head of HR with little to no experience in knowing how to run a department in an organization of this magnitude. HR management continues to be a hinderence in promoting employee progression, retention and keeping management from being able to manage their individual departments. New HR Head treating its employees as incompetent wihout promoting development..

1.0
Jul 19, 2011

Great Brand Name, Zero Growth Potential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Its Madison Square Garden! -Brand recognition -Very 9-5 job. Gives good opportunity to people looking for long term stability without career progression, laid back work life or mothers. However, no flexibility in 9 to 5 hours. MUST BE IN during these hours and these hours alone.

Cons

- Management perennially stuck in 70s - 80s mindset. VERY old school thinking. - Deep hierarchy. Limited interaction with management, even with direct reports. - No creative thinking to any problem solution. Do-as-told and speak-when-spoken-to attitude thru out the organization - Zero career training, external education, internal brown bags etc. Knowledge sharing doesn't exist - Management positions on an average have been filled by the same people for over 20 years which has stunted growth of various departments. No new ideas/people have been welcomed and thus has left the place with monotonous way of thinking. - No bonuses - Poor benefits package - Below average salaries - No growth opportunity

1.0
Jan 5, 2026

Leadership and HR have made it clear employees do not matter

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ticket benefit is nice and decent pay.

Cons

I had to get out. This company fundamentally does not care about its people. Senior leadership is completely absent and disconnected. Over years of working here, there was little to no interaction with senior leaders, no transparency, and no sense that employee voices mattered at all. Layoffs are frequent, arbitrary, and deeply destabilizing. Supervisors were laid off with no explanation, only for the same roles to be refilled later. This creates constant fear and reinforces the message that employees are disposable. There is no trust, no stability, and no long term thinking when it comes to people. DEI programs that once thrived, were quietly eliminated, and employee surveys were stopped altogether. Any previous effort to understand or support employees has been abandoned. The company no longer even pretends to care about engagement, belonging, or well being. The current head of HR shows no care for employees. It is hard to believe she has even met a venue employee, let alone understands their experience. HR exists to protect leadership, not support staff. Employees are treated as costs to manage rather than people to support. If you are looking for a workplace that values people, listens to employees, or invests in culture, this is not it. This is an organization that prioritizes optics, control, and short term metrics over the actual humans doing the work. Proceed with extreme caution.

Viewing 34 - 36 of 858 Reviews

Glassdoor has 1,115 Madison Square Garden reviews submitted anonymously by Madison Square Garden employees. Read employee reviews and ratings on Glassdoor to decide if Madison Square Garden is right for you.