Michaels reviews

3.1

44% would recommend to a friend

(9,676 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Jan 22, 2017

Meh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The 30% discount is nice but doesn't apply to that item if you are using another coupon. Hours can be decent for students and people that want to get out of the house. A people-person will enjoy meeting various types of people. Some of the managers were wonderful and understanding.

Cons

No training and no advance warning. Retail during holiday season is horrible enough, but when you have NO training, no warning over sales or what is specific to that day or that store, your working hours can be miserable. The customers will spread inventory all over the store and if you work closing, you will spend at least an hour putting things back to right. And don't think the stocking people will do their job. No one has quite figured out what they really do except not have to deal with customers given the hours they work. Coupons and discounts are vague and the customer will scream.

2.0
Dec 31, 2016

Good Co-workers but Disorganized Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice and try to help you since they understand there is no real training. Having an active, physically demanding job (replenishment team) is fun as you'll definitely get in shape.

Cons

Replenishment night team start times are between 1 am and 5 am. If you're a good worker, they will pressure you to do day shifts as floor associates/cashiers (again, very little training provided). It leads to burn out because replenishment employees need sleep just like other humans lol. We have employees who quit after being pressured to have an unrealistic sleep habits for minimum wage. Schedules are made only a week in advance and constantly change the day before or day of. The managers constantly understaff for the week and demand we stay late past our completed tasks. Replenishment team is constantly pressured to say yes to extremely last minute changes to schedule (like coming in at midnight instead of 3 am or staying past your shift even after your daily tasks are done). No training! My first day consisted of me working a truck shift without an introduction to warehouse rules, safety rules or even a basic explanation of what was what. Because of this - you will almost always be in trouble for doing something "incorrectly" with one of these people: Night Manager, Assistant Store Manager and Store Manager. They badmouth each other daily about how the others are wrong so it leaves the employees soaking in the sad truth that bad management can ruin a good job. So, It's tough to feel valued at Michaels because disorganized management leads to stressed out employees who are trying their best to follow The Rule Of The Day. I haven't requested time off yet but many employees say that even when requesting a day off 3 weeks in advance, the Store Manager has used these excuses routinely without approving the days off, "Oh I didn't see it" or "I forgot to approve it so just find a cover if you can, otherwise you will have to work the shift" The other major con - since there is broken communication between the Night Manager and ASM/SM, I've noticed this happens often: The team spends the majority of the shift setting and stocking an aisle, and the ASM decides, an hour before the store opens, that actually it would be better to try something completely different. It means we wasted 5 hours and are now scrambling to complete a new goal in an absurdly unrealistic time frame with the new added pressure of staying late. Just... no.

4.0
Dec 27, 2016
Recommend
CEO approval
Business Outlook

Pros

The people who work there throughout the corporate office are friendly and helpful -- even top executives. At first it was a very corporate atmosphere, but over the years upper management began to remember that we were a crafts company and to understand that some employees were crafty and creative. Yarn Yoga sponsors Warm Up America once a year, with one day to teach knitting or crocheting and another to connect sections into afghans; twice a week they get together at lunch to knit, crochet, and chat. Other times during the year the company would sponsor "Make and Take" events -- or bring store classes to the office. (Corporate employees could also take store classes for free.)

Cons

It is still a corporate office, with all the usual trappings. Also, some departments are always under threat of being outsourced. Pay is low compared to other corporations.

Viewing 172 - 174 of 9,676 Reviews

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