Reputation reviews

3.4

54% would recommend to a friend

(94 total reviews)
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Joe Burton

58% approve of CEO

35% positive business outlook

Reviews by job title

94 reviews

Reviews about "Career Development"

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4.0
Jul 27, 2024
Recommend
CEO approval
Business Outlook

Pros

It was all remote but the management was very helpful and the team was great. There was not much work pressure and we were given the opportunity to work at our own pace.

Cons

I never had any issues during my period there.

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Reputation Response
1y
Thanks for your positive feedback regarding our team, management, and the work environment.. We aim to create a space where everyone can thrive and perform at their best, and it is nice to hear that you found the lack of pressure and self-paced work to be beneficial. If you have any further thoughts or suggestions on how we can continue to foster this environment, please don't hesitate to share. We wish you much success in your future!
5.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Wonderful team Good training Good work/life balance Good long term growth (+18 months)

Cons

Lots of change Limited growth opportunities in next 12 months

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Reputation Response
2y
Thank you for your thoughtful review! We truly appreciate your positive comments about Reputation. We understand that ongoing changes can be challenging, but change is an inherent part of our industry so we are committed to communicating clearly and often to help everyone adapt more easily. Thank you again for your insights and for your contributions to our team!
2.0
May 8, 2024
Recommend
CEO approval
Business Outlook

Pros

-Nice office in Scottsdale with snacks and drinks -Handful of great people (most are no longer with the company) -Can make moves if you're smart and have intrinsic ability -Industry reports are very well done and big value add to customers -Nicest IT team members I've ever met!

Cons

-In the last 12-18 months, Reputation has completely gutted and replaced all executive team members with more mediocre people -Company continues to send non-revenue-producing employees to President's Club while neglecting CSMs -I was personally gaslit by HR on multiple occasions -I called a senior executive (still on staff) for approval on a renewal; was berated and hung up on -In 2022, I watched company executives strategically hide millions of dollars of churned revenue QoQ in an effort to lure investors -Company has laid off more than 300 FTEs between Aug 2022 - Present -Company continues to churn excessive amounts of business each quarter -In 2023, the company eliminated most monetary incentive mechanisms for CSM team -Company is run by minority owner PE group with large BoD presence, executive team has no true autonomy -Product is largely reliant on more than one hundred 3rd party connections which constantly break, leaving both customers and employees frustrated -Internal speed is extremely slow, always waiting on internal parties to the chagrin of customers -General culture of mediocrity and toxicity, quiet firing by newly placed leaders has taken off recently -No 401k match

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Reputation Response
2y
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our office environment, people, and the quality of our industry reports. We value our people greatly and aim to provide an environment and resources that make working at Reputation a rewarding experience. However, we appreciate your honest feedback with the list of challenges you raised in your review. Your experience does not align with the standards we aim to uphold at Reputation or the experiences of the majority of our other employees and we take your feedback of this kind seriously. We understand that organizational changes can sometimes be challenging, but we are committed to consistently communicating and being transparent throughout these processes. We are continuously striving to enhance our offerings and processes to better serve our employees & customers and uphold the highest standards of integrity and quality. We are dedicated to fostering a positive and inclusive work environment for all employees which includes fair and respectful treatment from leadership and HR. If you feel you were mistreated in any way, we encourage you to connect and raise your concerns with our new Chief People Officer. We will always take appropriate actions to promote a healthy workplace culture. Your feedback is invaluable to us as we try to ensure every employee has a positive and professional experience at Reputation. We encourage you to reach out to alternative HR or leadership directly to discuss your concerns in more detail. Thank you again for bringing these matters to our attention. We are committed to addressing them promptly and effectively.
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