Tend reviews

3.5

66% would recommend to a friend

(214 total reviews)
avatar

Brian Bouma

67% approve of CEO

60% positive business outlook

Tend has an employee rating of 3.5 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

214 reviews
2.0
Nov 26, 2024

Unfortunate Leadership Changes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to be the collaboration and autonomy of work

Cons

Lack of freedom to present creative solutions ever since executive leadership turned over. Felt like I was set up to fail no matter what.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We are constantly committed to fostering both autonomy and collaboration in our work environment. We achieve this through the guidance of our Senior Leadership Team, a shared dedication to continuous growth, and cross-functional projects that bring together diverse perspectives. As Tend continues to evolve, some changes in leadership have taken place, reflecting our commitment to adapting and improving. These changes position us to strengthen our organization further, empowering us to build a resilient, innovative, and thriving company for the future. Thank you again for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
1.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

I'm not sure there are any. You get a paycheck...

Cons

Benefits are awful. You don't get sick time, you have to use your PTO which you accrue barely any. The pay sucks for what the job consists of. The training is atrocious. There is such a disconnect here that nobody really knows what's going on. Severely understaffed. Management sucks, with the exception of a couple people. You get burnt out very quickly with the workload due to being understaffed. They make you go into the office once a month for no reason.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We appreciate your more than 1 year of service at Tend and helping our members. We have a robust total rewards package for our Member Engagement team with a competitive base rate, monthly bonus, PTO (incorporates both vacation and sick time to give more flexibility to use this time for any reason you want to take paid time off), unpaid time off (additional flexibility to take more time off), workplace flexibility to work from home, but come in once a month to align training, expectations, and engagement, and growth on the ME team or other teams in the organization. We are building a growing company and adding new dental studios each year, so we are utilizing technology to help our staffing levels on the ME team based on member demand and needs. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
2.0
Apr 18, 2025

Avoid

Recommend
CEO approval
Business Outlook

Pros

Great clinical staff and front desk

Cons

Over scheduling, missing supplies, unsupportive hirer ups

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Tend Response
12mo
Thank you for taking the time to share your experience. We're happy to hear you had a positive connection with our clinical and front desk teams, as they're a vital part of what makes our offices run smoothly. We also recognize the concerns you raised around scheduling, supply issues, and feeling unsupported by leadership. These are areas we've taken seriously, and we're actively addressing them under new leadership. With recent changes to our management team, we're focused on creating a more supportive, better-resourced, and more efficient environment for all team members. Your feedback is appreciated, it helps guide our continued efforts to improve. If you're open to it, we'd welcome a deeper conversation to learn more about your experience. Thank you again for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
Viewing 10 - 12 of 214 Reviews

Glassdoor has 231 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.