Tend reviews

3.5

66% would recommend to a friend

(214 total reviews)
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Brian Bouma

67% approve of CEO

60% positive business outlook

Tend has an employee rating of 3.5 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

214 reviews
1.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

It looks nice, always in good locations

Cons

Terrible management, they load you with an hour for new patients, ask for an FMX, IO photos, velscope, pan, AND treatment, prophy, srp, all that in less than an hour. Then say “you have help” but there is no help because they load the schedule, so assistants or extra rooms aren’t available. They have a “template” that is supposed to be followed, but then even the call center schedules out of the template. /‘d then will argue with you, the PROVIDER on why they think they can schedule an SRP in 30 min. They don’t really know what they’re doing, they put up too many locations before making sure the new locations are functioning properly. They do not care about your health, how poorly it will be on your body, you do not get the help you deserve at working for this company. It took me over a year to remove the layers they like to create for you, that it’s a positive place, that they care, etc. when in reality, it is truly the worst work experience I have ever been in, and I have temped in over 70 offices…. It is so sad. There is NO WORK LIFE BALANCE as much as they try to tell you. You are a worker bee just making their money

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend as a Dental Hygienist. We appreciate you calling out our beautiful studios in prime locations across Atlanta. We are proud of our studio aesthetics and in locations to best serve our members. Thank you for all of your hard work and clinical care that you gave to our members. Hygienists give a lot of time and effort to properly care for our members. To deliver the best care, we do have timing standards and expectations for each visit. We offer flexible schedules for full or part-time team members to best fit their working needs. Please let us know if you would like to continue this discussion with Tend Dental, email us at people@hellotend.com.
1.0
Apr 14, 2022
Recommend
CEO approval
Business Outlook

Pros

I don’t have any pros unfortunately.

Cons

Management only focuses uplifting the operations team and benefiting the higher ups. When they hire you they will make it sound like an amazing opportunity but in reality they just want to overwork you for the bare minimum. It also doesn’t matter how long you’ve worked for the company, new employees come in getting higher salaries and the HR team black ball you with raises or any incentives. The only thing diverse about this company is the dental assistants and hygienists which are at the bottom of the priority list. Everyone else is white and as you can imagine they only look out for each other. They also hire people with no experience in dentistry, don’t give proper training, and then fire them if they don’t deliver. I personally watched the company go from a caring environment to a money hungry machine. You’re expected to do new tasks daily to increase revenue with no benefit or increase in raise. Some of the dentists are the nastiest I have ever worked with as well some members of the operations team. They try to act like parents and scold you instead of giving constructive criticism so you can grow in the company. This place left a bad taste in my mouth and the turn over rate shows I’m not the only one. I also feel that their dental practices aren’t efficient. I’ve witnessed patients getting cut in their mouths, patients swallowing whole teeth, doctors misdiagnosing patients in order to exhaust their insurance. If you’re looking for a great, honest, place to work where you can learn and grow, don’t go here, trust me. Current employees still complain to this day.

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Tend Response
4y
Thank you for candidly sharing your feedback, as we value employee opinions and take these comments very seriously. We are sorry to hear that your experience was not a positive one, and welcome feedback to help us make Tend a great place to work. This post alleges serious issues that we have no knowledge of, including the specific comments about clinical care and harassment. Our team is committed to providing the highest quality of care to our members by recruiting, hiring and developing outstanding clinical teams. We are proud of our diversity, our strong community and culture, and the great care our teams provide. We have a zero tolerance for workplace harassment of any kind, and would welcome the opportunity to speak with you about your experience to address your concerns. Please reach out to people@hellotend.com to continue the conversation.
1.0
Apr 5, 2024

Working at this company felt like a horrible mistake

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They're all about looking nice and good on the outside but rotten inside!

Cons

Extremely disrespectful management, they treat employees condescendingly and are awfully rude!! Working at this company felt like a terrible mistake and should've avoided it!!

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend. We appreciate your commitment to Tend for over two years. We value our team members and strive to create an inclusive working environment for all through people-centric programs that drive team and individual growth and development. We also listen to our team members through many channels, including our town halls, surveys, and manager & HR open door policies. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
Viewing 22 - 24 of 214 Reviews

Glassdoor has 231 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.