Is VSP Vision a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at VSP Vision have rated their employer with 3.1 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of VSP Vision employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at VSP Vision now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at VSP Vision .

Does VSP Vision pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at VSP Vision with 3.8 out of 5 stars based on 25 anonymously submitted employee reviews. This is 20.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at VSP Vision.

How happy are Customer Service (CSR) professionals working at VSP Vision?

76% of Customer Service (CSR) employees at VSP Vision would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated VSP Vision with a 3.3 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at VSP Vision?

Customer Service Representative (16) , Customer Service Representative (CSR) (9) , Manager (7) , Business Analyst (6) , Software Engineer (5) , Account Executive (4) , Analyst (4) , Content Specialist (4) , Optical Technician (4) , Customer Service (3) , Customer Support (3) , Sales (3) , Senior Communications Specialist (3) , Senior Manager (3) , Senior Software Engineer (3)

What are the pros of working at VSP Vision according to real employee reviews?

"Benefits are great and comprehensive." ((in 32 reviews)); "Great Work Life Balance" ((in 22 reviews)); "People are friendly and happy in the company." ((in 21 reviews)); "Great culture and work" ((in 11 reviews)); "Employees appear happy" ((in 6 reviews))

What are the cons of working at VSP Vision according to real employee reviews?

"Pay is low." ((in 26 reviews)); "Management is horrible!" ((in 12 reviews)); "Leadership is dishonest, sexist, and inappropriate" ((in 8 reviews)); "The company presents a facade of professionalism, but beneath the surface lies a toxic culture that rewards mediocrity and fosters favoritism." ((in 6 reviews)); "Some managers make less than people they manage." ((in 5 reviews))

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VSP Vision

VSP Vision Customer Service (CSR) reviews

3.1

76% would recommend to a friend

(25 total reviews)

Mike Guyette

78% approve of CEO

58% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.8

Compensation and benefits

3.5

Senior management

3.3

Work/Life balance

3.1

Career opportunities

Customer Service (CSR) employees have rated VSP Vision with 3.1 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. VSP Vision is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

4.0

Nov 7, 2024

Great Company Benefits

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

the benefits are great, it balances the not so great pay scale. management is very supportive and helpful. reviews were timely, positive. i was very qualified for the position and added to my knowledge during my employment.

Cons

getting time off was challenging. i found the schedule to be inflexible. the pay did not (IMO) match my skill/knowledge

2.0

Oct 20, 2024

Io

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay great benefits great incentives

Cons

Favoritism Mangers Are Grimy, INVISIBLE RESUME UNFAIR, HR is unfair

5.0

Aug 8, 2024

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly supervisors and lots of help on the phones

Cons

Angry customers, but you get used to it

Viewing 4 - 6 of 25 Reviews

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VSP Vision

VSP Vision Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Great Company Benefits

Io

Great place to work

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