Is VSP Vision a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at VSP Vision have rated their employer with 3.1 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of VSP Vision employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at VSP Vision now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at VSP Vision .

Does VSP Vision pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at VSP Vision with 3.8 out of 5 stars based on 25 anonymously submitted employee reviews. This is 20.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at VSP Vision.

How happy are Customer Service (CSR) professionals working at VSP Vision?

76% of Customer Service (CSR) employees at VSP Vision would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated VSP Vision with a 3.3 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at VSP Vision?

Customer Service Representative (16) , Customer Service Representative (CSR) (9) , Manager (7) , Business Analyst (6) , Software Engineer (5) , Account Executive (4) , Analyst (4) , Content Specialist (4) , Optical Technician (4) , Customer Service (3) , Customer Support (3) , Sales (3) , Senior Communications Specialist (3) , Senior Manager (3) , Senior Software Engineer (3)

What are the pros of working at VSP Vision according to real employee reviews?

"Benefits are great and comprehensive." ((in 32 reviews)); "Great Work Life Balance" ((in 22 reviews)); "People are friendly and happy in the company." ((in 21 reviews)); "Great culture and work" ((in 11 reviews)); "Employees appear happy" ((in 6 reviews))

What are the cons of working at VSP Vision according to real employee reviews?

"Pay is low." ((in 26 reviews)); "Management is horrible!" ((in 12 reviews)); "Leadership is dishonest, sexist, and inappropriate" ((in 8 reviews)); "The company presents a facade of professionalism, but beneath the surface lies a toxic culture that rewards mediocrity and fosters favoritism." ((in 6 reviews)); "Some managers make less than people they manage." ((in 5 reviews))

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VSP Vision

VSP Vision Customer Service (CSR) reviews

3.1

76% would recommend to a friend

(25 total reviews)

Mike Guyette

78% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (25 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated VSP Vision with 3.1 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. VSP Vision is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

25 reviews

5.0

Oct 29, 2023

Great opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Informative Training process making it easy to navigate.

Cons

Rotating of management in a 3-5 month period.

2.0

Aug 15, 2023

Okay company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent enough to survive

Cons

Management is garbage and careless about employees

5.0

Jul 24, 2023

Great CEO

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

growth-minded, good people, care about your career

Cons

none that I can think of, just a large company and working remote has its challenges.

Viewing 10 - 12 of 25 Reviews

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VSP Vision reviews VSP Vision Customer Service (CSR) reviews

VSP Vision

VSP Vision Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great opportunity

Okay company

Great CEO

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