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      VSP Vision

      Engaged Employer

      VSP Vision Customer Service (CSR) reviews

      3.1

      76% would recommend to a friend

      (25 total reviews)

      Mike Guyette

      78% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated VSP Vision with 3.1 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. VSP Vision is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      25 reviews
      2.0
      Feb 3, 2021

      Not for me

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      remote position, benefits (but not really that great)

      Cons

      lots, lack of communication, no responses or selected responses from supervisors

      4.0
      Jun 17, 2020

      It’s alright to start out

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are the best I’ve ever had, people are super nice and helpful

      Cons

      Call center provides high stress and poor hours, there’s not a lot of room to move up, it’s hard to even move laterally within the line of business. Very hard to find time off and if you need time off it can hurt your metrics which lessens your value to the call center. It is also incredibly hard to get to know any of your peers since you’re constantly on the phones with back to back to back calls and your schedules rarely match up. Also, not much value or recognition towards the staff. Cake days don’t make up for that.

      Viewing 19 - 21 of 25 Reviews
      Related searches: VSP Vision Customer Service (CSR) jobs | VSP Vision Customer Service (CSR) salaries | VSP Vision benefits | VSP Vision Customer Service (CSR) interviews
      VSP Vision reviewsVSP Vision Customer Service (CSR) reviews

      Glassdoor has 290 VSP Vision reviews submitted anonymously by VSP Vision employees. Read employee reviews and ratings on Glassdoor to decide if VSP Vision is right for you.