dotloop reviews

4.1

81% would recommend to a friend

(19 total reviews)
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Rich Barton

59% approve of CEO

75% positive business outlook

Reviews by job title

19 reviews

Reviews about "Compensation"

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5.0
Mar 2, 2015
Recommend
CEO approval
Business Outlook

Pros

If you are looking for a place where you look forward to going to work every day, dotloop is the way to go. It is very exciting to be working for a start up company that is changing the way of real estate. It is great to know that we are making a positive impact on the real estate transaction process. Perks: - PTO - Bonuses - Work environment (ping pong table, on-site gym, off-site gatherings...)

Cons

In this role you will be dealing with clients who are not very tech savvy, this can require a lot of patience.

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dotloop Response
11y
Thanks for sharing this review. As for the non tech savvy customers you mention, patience is definitely a virtue! What you and the other Support members do is amazing, and something that we all appreciate dearly. Cheers. Austin
5.0
Feb 19, 2015

Great place for self-starters

Recommend
CEO approval
Business Outlook

Pros

I started at dotloop as one of the first 10 employees. Back then, it was a much different place to work...but that's not a good or bad thing. There were things I loved about working here then, and things that I love about working here now. When I started at dotloop, the CTO at the time took me under his wing and taught me everything I needed to know about development in order to succeed here. I literally went from knowing next to nothing, to being able to develop any feature or fix any bug that was asked of me. Dotloop absolutely made me who I am today, and for that I am definitely grateful. As for the company now, it's still an excellent place to work...but you can't expect the same level of personal development that I got. There are still an abundance of learning opportunities to be had here though, given that you put in the passion and effort to take a task and run with it...so don't be put off if you're an inexperienced developer. I think what I like the most about working at dotloop is the level of trust and respect that is given to us. Our team has a great track record in getting things done well and on time, and we are treated accordingly. There are no helicopter-bosses, there's no mandatory clock-in and clock-out time. We are all treated as passionate, intelligent individuals who are all collaborating together to make the dotloop dream come true. The team celebrates victories and learns from their failures together, and it feels like everyone is learning and growing from of one another so we can become better both as a company and as individual developers. From my experience, management will work with you to achieve any goal or area you want to improve in...as long as you're passionate about it and willing to put in the effort. Yes, sometimes that means working late, yes that sometimes means working on the weekend, or spending your free time developing a project to showcase your skills in order to advance...but if you're enjoying it, it's worth your time. In the past the company has struggled with keeping the promises they made, but that has ceased to be an issue in the last 1-2 years. If you want X position, and can spend the time proving that you're capable of delivering what's required of X position...management will take note and work with you on a plan to get you there.

Cons

- There are occasionally times where you'll be working late, or on weekends. They don't happen nearly as often as they used to, as a result of the entire company getting better at estimating, time management, and expectation setting. If you're working late, it's also rarely because a manager asked/forced you to, and more because you're so bought in to the feature you're developing and want to see it succeed. - As mentioned briefly in the Pros section, management has a history of not delivering on promises in the past. The key word here in the past though, as I've seen nothing in the last 1-2 years to suggest that they continue to do this. - The compensation could be higher, but it's by no means bad. Management states that the stock options granted should make up for the market rate differences, but it's always better to not count your chickens before they hatch. - Product direction sometimes dictates the solution rather than the problem. As developers, we love to come up with solutions on our own for solving a certain problem. That's what we are at heart, problem solvers; it's what makes us feel fulfilled after a long day of work. This point has been brought up to management before though, and they've already agreed to keep it in mind and improve. I'm optimistic that this negative will lessen or disappear in the coming months.

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dotloop Response
11y
WOW. Thank you for this very thoughtful review and for your 5+ years of passionate hard work at dotloop. Your notes are consistent with the feedback that we've heard from Team Innovation previously, so consider us aligned and know that we are working on the items previously discussed - such as "problem solving" vs "solution giving". In full disclosure however, it sounds like we won't be able to keep you from working late and on weekends anytime soon ;). All seriousness, stay passionate and thank you again! Austin
4.0
Feb 19, 2015
Recommend
CEO approval
Business Outlook

Pros

dotloop is an amazing place to work, they've created a space that allows people to be productive and feel like they're at home. I started as an intern and then was offered a full-time position in customer support, they've presented career pathing and shadowing opportunities for growth within the company. Here at dotloop you have the ability to wear as many hats as you want and pitch in on any project that interests you. I don't think I would survive in a typical corporate environment and I'm thankful for the workspace that dotloop provides.

Cons

While I believe in the product we offer it's evolving at a rapid rate. Sometimes we experience growing pains and don't acknowledge the existing issues before releasing new features. Our clients are paying a lot of money for a product that is not always perfect. This is coming from a customer support point of view and not development so I may not understand everything that is happening behind the scenes.

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dotloop Response
11y
Thanks for taking the time to share your feedback. The work you all do in Support is absolutely amazing, and we are so fortunate to have such a great team. As for your feedback about the rapid product innovation and growing pains... First, thanks for sharing it. From one perspective, we try to innovate for our customers as quickly as possible to deliver value and help their businesses grow. On the other hand, you are right in pointing out that we have to make sure that our speed doesn't come at the expense of quality. There will be times when we make mistakes or push releases that are not perfect, and I realize that these mistakes create pain for our Support Team and users. Mistakes should be the exception not the rule. So here's what you can expect of me in response to this review: 1) I'll follow up directly with Sarah to better understand the nature of issues that are impacting support, 2) I'll follow up with Daivak to follow up on recent release quality history, and 3) either Sarah or I personally will report back to the Support Team on any fallout actions or next steps. Thanks again for sharing. Austin
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