At first there weren't many. Honestly, I wrote a review maybe six months into my employment and, at the time, I didn't have a single negative thing to say.
I know Squash has been the most to complain about the job and I hate to add to the list, but I feel like if Dotloop really does care about it's employees, they should care about all of us, not just the people that made it out.
About 6 months after I started, the manager in squash was moved to a different, newer position. I was very happy for her and the idea that our team leads could move up and new team leads would be promoted from squash. As much as I loved working with my manager at the time, it was apparent that our team leads were doing a lot of her work she delegated out to them. During the downtime where we did not have a new manager to fill her shoes, the head of customer relations was standing in. When he was asked questions that would typically have gone to our manager, he wanted nothing to do with assuming the temporary role.
After a few weeks, it became know that we would not be hiring from within the company (which Dotloop had previously taken much pride in and has since fallen away from). We had been told that or new manager had many years of call center managerial experience. There was one problem everyone had with this: we weren't a call center. We were 4-year, college degree-holding, smart people. We learned the inside and out of a piece of modern software and its functionality of which the majority of the company was completely obvlivious. In 6 minutes or less, we were identifying their problems, offered solutions and, often times, had to say "hey, sorry, that feature is actually super broken right now. ETA on it being fixed? Oh maybe a week, maybe a year, we really don't have an estimated date." This was followed by an immense amount of flak that no one in the company wanted to acknowledge. "We'll fix it when it's a priority." Fixing a product that is broken should be priority number one prior to adding new features that are buggy out of the gate, only adding additional frustrations to our plight.
To stand up, stretch, look around and see everyone in other departments smiling or sweating from an intense game of ping pong or yelling across the office that they're leaving at 3 to go to a kickball game, it was both infuriating and demoralizing for squash as we were monitored to the second with our phone panels and status codes. We couldn't get up to go have a "solid" bathroom break with fear that we'd be written up for taking too much break time.
Squash used to be fun. Work hard, play hard environment. Now we are the reinforcements that everyone else in the company continually says, "I don't know how you do your job without wanting to kill yourself." The amount of times I heard this from within the company is unacceptable.
