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First Command Financial Services

Engaged Employer

Overworked/under valued - Office Assistant First Command Financial Services Employee Review

1.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Offer 2 flexible "holiday" days on top of regular ones, offer hybrid work for some depts allowing to work some days at home, esop program is nice, Christmas bonus is a big plus, love on campus lunch companies

Cons

Waaaay too much mandatory overtime, management is horrible (at least in my dept) & no way to hold the accountable, systems/programs are constantly going down where we can't even do our job, a ridiculous amount of completely unnecessary meetings, pay isn't great, they treat tenured employees terribly and new hires with no experience get paid more, resources are severely lacking

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First Command Financial Services Response
9mo
Thank you for taking the time to share your perspective. We appreciate your long tenure and the contributions you've made over the years. We're glad to hear you find value in elements such as our flexible holidays, hybrid work options, ESOP program, and annual bonus—these are just a few of the ways we aim to support our team members. We also recognize that some of the concerns you’ve raised regarding department-specific management practices, system reliability, workload, and compensation equity, are serious and deserve attention. Your feedback has been shared with the appropriate internal teams to ensure these experiences are examined with care and context. While we cannot address individual department issues publicly, we are committed to fostering a work environment where employees feel heard, respected, and valued. If you’d like to share more details confidentially, we encourage you to speak directly with your HR business partner or use our internal feedback channels. Your voice matters, and we thank you again for speaking up.

Explore other reviews about First Command Financial Services

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

* Having a mission-driven company with a meaningful customer group gives a sense of purpose. * The Employee Stock Option Program (ESOP) gives a common goal throughout the company, which cuts back on the corporate politics I've encountered at other companies. * Leadership is investing in modernization, so being able to help update mature processes leaves an opportunity to make an impact. * Company culture generally values personal improvement, offering investments in personal training and goals that feel supportive of one's career.

Cons

* Decision-making can be slower than in less regulated industries. Although necessary, the combination of compliance, legal review, governance, etc. can make things feel like the move slow for someone accustomed to nimble decision making. * Modernization requires patience and employees have to manage expectations of timeline on some of the corporate improvements.

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First Command Financial Services Response
1w
Thank you for taking the time to share your experience at First Command. We appreciate your thoughtful feedback and are glad to hear that our mission, employee ownership culture, and focus on professional development have contributed positively to your experience. It's also encouraging to know that you've found opportunities to make an impact through modernization efforts and process improvements. We also appreciate your perspective on decision-making timelines and the pace of organizational change. As a highly regulated industry, balancing innovation with compliance and governance is an important responsibility, and we understand that can sometimes require additional patience. Feedback like yours helps us continue evaluating how we can improve while maintaining the standards our clients and employees expect. We’ll be sure to share your comments with our leadership team.
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Smaller company which gives you agency over your own projects

Cons

Tech is always a year behind

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First Command Financial Services Response
1w
Thank you for taking the time to share your experience. We're glad to hear you've enjoyed the opportunity to take ownership of projects and make an impact in a smaller-company environment. We also appreciate your feedback regarding our technology. Input like yours helps us identify areas for improvement, and we'll be sure to share your comments with our leadership team. Thank you for your contributions and for being part of the First Command team.
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