PTO policy is deceitful. Though it claims to have a generous PTO policy the ops department went from 2 people per 20 workers are allowed off to now 1 per 20 are allowed on a single day. This includes 3 independent teams that do not overlap calls), was told at one point that a child injury or sickness was considered unpaid leave because it wasn’t planned by management. While management (3 total on the ops side) can take time off whenever they want.
Professionalism and favoritism: huge issue in this company. This company basically agrees with management even if it results in a hostile working environment for their workers. That it’s your “perception” of the situation. Management will quite literally gang up on people. They will hire people highly unsuited for jobs based on who they like. Professionalism is out the door expect your personal life to be on the table, being spoken about behind your back, and also just general behavior from management that Mimics high school like behavior.
Racist behavior: Chinese lottery, eye rolling toward bipoc and other minority reps for the same questions that white reps ask, and overall just racist behaviors that are consistent. All ops management except for 1 member are white.
Disregard for patients needs: requests for patient education for LGBTQIA+ and also those diagnosed needs outlined with the dsm-5 adults/kids was ignored multiple times even though this company handles both mental health high level of population within both minority groups. Was told that pronouns aren’t important for patients and educating ourselves on the topic don’t important.
No expediting scripts: if the patient is not worth enough then the pharmacies cannot expedite drugs even if it’s the companies fault the patient is unable to get the rx.
Data issues: constant fight to get clarity to see what the pharmacies have since the company is a third party results in SEVERE delays that are dangerous for the patients. Told to just “deal with it” due to internal processes that stop patient advocates to transfer patients directly to the pharmacy.
Patients not called: patients not worth a minimum are often not called due to a Lack of focus on those lists, and also due to the system of calls only being done once a month to lower value patients. Resulting in patients not getting meds.
Management double standard: management can’t take time off whenever they want, they can leave early, can take their kids to the park, or make dinner randomly on the middle of the day but, workers are lectured for making coffee, taking too much time to document calls, asking for time off, told to flex every moment of we have an emergency.
Bullying behavior: during 1:1 and reviews instead of showing good and bad often instead what occurs is you are only told what you’re done wrong. Management clearly on the ops side things this motivates you to do better instead of highlighting what you’ve done right or wrong.
Ceo & and cfo: have no idea what’s going on. They are so far from the day to day that all of this behavior goes unchecked due to them removing themselves so much. They allow directors, managers and superiors with zero to minimal pharmacy experience to “run” this pharmacy company into the ground. A company that continues to not hit budget numbers and missing the make more and more each month.
Reviews (money related): severe delays in timelines for reviews resulting in how many get bonuses being delayed
