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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews about "layoff"

32% positive business outlook

Reviews by job title

64 reviews
3.0
Jul 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay to begin with and bonuses are possible. Discount on health benefits for nonsmokers. Overtime available when it's offered. Relaxed dress code.

Cons

Starting out you spend 3-4 weeks in basic training. Learning the history of Express Scripts and basic customer service training. When training is over they pull names out of a hat to determine who goes where. Once on your new team you may be placed with different people who may or may not follow procedure and you're expected to learn from them. You're taught in training about ethics of the company and how the patients and clients are #1 but there are just too many questionable moments that feel like that's not what's really important. There are Supervisors in position who don't seem to know much and can't really assist you properly. Some Team Leaders are more personable and easier to work with than Supervisors. There's no consistency with leadership. The gossiping & cliques among leadership and employees is ridiculous. There are contracted employees who make more money & survive layoffs while permanent employees are kicked to the side. Most team meetings were held for the Supervisor to rant & rave about the negative while positive acknowledgment was null & void. Being an "All In" employee didn't seem to get me very far.

1.0
Jul 28, 2015

A living nightmare

Recommend
CEO approval
Business Outlook

Pros

No pros. Other than a check weekly that cleared. They treat their employees like garbage. Very unprofessional environment. Lazy supervisors that sat behind their desks reprimanding people for asking a question.

Cons

1. Unprofessional people 2. Throw others under the bus culture 3. "Worst place to work" it was voted in 2015 4. Slow computers 5. Working in BCR, questionable practices no integrity 6. Don't be fooled by positive reviews ESI is trying to save face due to being on the worst places to work list 7. Constant fear of layoffs

1.0
Jan 29, 2015

Apply only if you must

Recommend
CEO approval
Business Outlook

Pros

The people are nice and seem to care. The cafetria selections is pretty good too. If assigned to the right project the work can be very interesting.

Cons

Constant re-orgs and changing managment (CFO left afer less than a year on the job - what did she know?) Folks outside of St. Louis live under the shadow of 'the next round of layoffs.' You'll be penalized if you decide to take their benefits and your partner/spouse has benefits from their work.

3.0
Jan 12, 2015

Flexibility and constant change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work environment with the right manager. Fast-paced, interesting work. Friendly people who tend to listen to all levels of meeting participants. Ability to make a difference quickly due to many fire drills and rapid changes.

Cons

Many, many fire drills and changes including re-organizations and layoffs. Benefits are so-so, but bonuses are good. Per other reviews, it is important to be supported by people who have influence.

2.0
Jun 9, 2015

More layoffs will come to NJ

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fairly solid company for employment opportunities in St. Louis.

Cons

Working hard and seniority mean nothing to upper management. NJ employees are constantly wondering when next layoff will happen.

1.0
Jul 21, 2015
Recommend
CEO approval
Business Outlook

Pros

I am suppose to type 20 words and I have not one good word to say about this company.

Cons

This company is still the worst company to work for. They continue to layoff their best employees. They are trying all these different processes and nothing is working. Let's just face it, you have never been and will never be a Medco.

2.0
Mar 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, decent pay and benefits, casual dress, good PTO accrual rate, no weekends, schedule flexibility if you need to leave early or start later

Cons

Upper management makes decisions constantly, frequent layoffs make employees always nervous about job security, not enough training when changes occur, contradictory information in different systems make it difficult to know which information is correct, systems slow and can be down for hours-not good when you have to catch up later and asked to work weekends to make up for it. Also, bed bug history in Mason. They do try to control with treatments, but do not advertise what the "routine spraying" is for.

2.0
Jul 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation was competitive. Work at home is great.

Cons

The company is trying to figure out how to work together as a merged organization since acquiring Medco. Due to the high # of layoffs, the workload increased. Working hard is not the issue, it's trying to navigate and find people in departments to assist in client issues. In my role I rarely dealt with mail order or member issues. As a result of all the downsizing, I found myself focused on these items and was left with less time to grow my business and service my clients. I was became a highly paid CSR. I took pride in my work and worked hard, I averaged 55 hours a week. It was frustrating that others did not seem to have the same pride, I think so many just became numb as things started to go downhill. Long term clients were feeling surprised at all the issues that began to arise and continued. New clients felt as if they were sold something but the company did not live up to what sales had promised. I decided to leave the organization when I realized my reputation was being tarnished by things I could not control. Company reductions and lack of thoughtful SOPs made it difficult to do my job.

1.0
Oct 6, 2015

Have a heart

Recommend
CEO approval
Business Outlook

Pros

Reasonably competitive salary for the time being. The few great coworkers that are left through the merger.

Cons

Way too reliant on placing a number on every action. Even if doing that action creates more work they just want something quantifiable. Actually reviewing pharmacist on their call skills with grades as if we were back in school. Talk too fast or too slow they deduct points. Forget to utter a catch phrase you may be terminated. There are too many business people justifying their jobs by creating too many monitoring parameters. They can't get creative and drum up any new business so they try have their workers be responsible for more and more per hour. Or layoffs / outsourcing jobs to foreign countries. I bring their name up to family and doctors offices and you just get a sigh. How did this happen?

Viewing 13 - 15 of 64 Reviews

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