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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(574 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 574 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

574 reviews
5.0
Mar 30, 2018
Recommend
CEO approval
Business Outlook

Pros

First Command's Victory Starts Here District, servicing the greater Columbia (Fort Jackson) and Sumter (Shaw AFB) areas is an outstanding place to work, with unlimited opportunity to help families achieve financial success. The teams in both Sumter and Columbia are fantastic to work and interact with. Working in this district is very much a team sport, with experienced senior advisors routinely giving up their time to help new folks get started on their careers. The environment is very supportive and positive for men and women alike. The support from very real people back at the Home Office in Fort Worth is phenomenal. There are specialists in all fields of technical support, financial planning, product services, investments, information systems, compliance, licensing, etc., who are very eager to help advisors to succeed in the field - it really is an amazing system to work in! Senior leadership (all the way up to and including the CEO) is easily accessible for inputs and questions. The compensation system is one of the best, if not THE best, in the industry! Importantly, there is no shortage of available work within our target markets, so there is little risk of being bored if you do the work!

Cons

While there is tremendous support and help available, especially in the first year, don't expect to come in, sit down, and have business come to you. If you work hard at it, the business can be very lucrative, but if you come in and "play office," things will likely go badly for you, despite the strong support environment.

2.0
Oct 22, 2015
Recommend
CEO approval
Business Outlook

Pros

The company really try to look after you as one of the family and put a lot into training you

Cons

As soon as you have burned through your network of people, if you can't bring in any business or hit a target, you are let go

1.0
Jan 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Many of the lower and mid manager level employees really seem to care about the company's clients.

Cons

Most of the upper management honestly are very much out for themselves and will do almost anything imaginable to cover themselves. People are put in management roles (often very high roles within the company) and they cannot manage people. There is a difference between being a project manager and a people manager. When senior leaders are made aware of a lack of management, they often turn their heads to the point that honestly First Command puts itself in a liablility for an employment lawsuit. Although I did not witness this firsthand, I heard numerous people stating that they had been asked by their managers to go on to Glassdoor and write positive things about First Command and working there. Many of them may have written more than one positive review. For this reason, I would not put a lot of weight into many of the comments on this site. I will state from an advisor and a home office perspective that it is very difficult to be successful with this company. Although I did not work directly with the advisors to discuss such matters, it was well known thoughout the company and even the competition and the military market that First Command was only interested in selling something they refer to as whole life insurance which apparently is a lot more expensive and makes First Command a lot more money. Even when advisors feel this is not the best choice for the client, they are compensated a lot less if they do not sell it. Advisors looking to go to work for this company need to be aware of this. This from what others said had been brought to management's attention that advisors did not understand why they were penalized for doing what was right for the client but management simply stated that it was the right thing regardless. Please keep in mind that I do not know much about the industry, but to me it seems a bit shady.

Viewing 28 - 30 of 574 Reviews

Glassdoor has 631 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.