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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(574 total reviews)
avatar

Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 574 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

574 reviews
5.0
Aug 3, 2025

An Amazing Mission

Recommend
CEO approval
Business Outlook

Pros

Taking care of our nation's military families (past, present, and future) is a cause that helps fulfill my destiny in life which is to love these individuals when I provide the necessary guidance and fiduciary advice to fulfill their hopes and dreams when making financial decisions. But most important, to be their light when tragedy strikes and things are not so bright. There is no better calling than to serve those who serve us.

Cons

It's a dynamic and changing industry. Integrating systems and processes is no easy task and making it scalable is challenging for all. You can change some areas and ignore or delay others, but that can lead to disconnect and frustration. Our culture, systems, processes, supervision, oversight, business partners, and products are all integrated and our transformation needs to evolve together in all areas. Transform in harmony, not as separate components/entities.

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First Command Financial Services Response
10mo
Thank you for your thoughtful review and your long-term commitment to our mission. Your words beautifully capture the heart of what it means to serve military families. We appreciate your honesty about the challenges of integration and transformation. It’s a strong reminder that growth must be holistic and intentional. Your insights are helping us move forward.
5.0
Jul 29, 2025

Career Choice

Recommend
CEO approval
Business Outlook

Pros

First Command is a company with incredible culture and an important mission coaching our nation's military families for lifelong financial security. This is the most fulfilling role that I've ever had by far and I've worked at other large investment management companies. Work hard and have a flexible schedule and unlimited income upside. This is the last stop in my career and I saved the best for last. Honored to work here and serve these clients.

Cons

Technology is still catching up. We are taking big strides this year so in a year or so this aspect should be much better.

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First Command Financial Services Response
10mo
We’re grateful for your kind words and long-standing commitment. It's an honor to know this is your most fulfilling role yet. We agree that our technology journey is progressing and ongoing, and we appreciate your recognition of the strides we are making. Thank you for being part of what makes this mission so meaningful.
5.0
Jul 29, 2025

Best company I've ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's not often that you get to work for a company that supports their employees and treats them less like widgets and more like family, but that is what I found at First Command. I spent over 20 years working harder and harder for other financial service companies and was asked to do more and appreciated less each passing year. I've now been at First Command for over 10 years and wish I could have been here so much longer. The fact that we get to serve the military community, especially when they most need us, makes it even more rewarding. Great benefits and recognition programs. Strong ESOP with top notch balance sheet management. Loyal and deserving clients. Overall good pay. Communicative leadership. Investment in professional growth and in growing technology. Training is strong and getting better. Worthwhile mission. Potential to grow as a company/employee is ready to explode right now.

Cons

No company is perfect, but I promise that folks here care and strive to do the right thing by all.

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First Command Financial Services Response
10mo
Thank you for your incredible endorsement and over a decade of dedication to our mission. Your words reflect the culture we strive to build, one grounded in purpose, support, and service. We’re proud to have employees like you helping shape a future where our people and clients thrive. Thank you for being part of our story.
Viewing 34 - 36 of 574 Reviews

Glassdoor has 631 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.