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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

575 reviews
1.0
Oct 18, 2012
Recommend
CEO approval
Business Outlook

Pros

opportunity to assist the most underserved; Middle income families

Cons

First Command is turning into an insurance focused company, since majority of money they make comes from insurance policies, mainly Whole Life, and treat their advisors worse than just employees. Advisors have no authority in decision making even though they are called "independent". Worst financial practice. They used to be a much better company, but nowadays they do not care either about their advisors or their clients. The good ratings you see on here are either from their marketing department or advisors who are sitting on top and collecting paychecks from businesses that new advisors brought in and they did not survive with FC. They have all their advisors as independent so they can push liabilities away as much as they can and push it to the advisors.

2.0
Aug 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Has a bit of the 'small town' feel - some good folks with good attitudes that allow long term friendships to develop.

Cons

They senior management team is struggling. Since the new CEO was appointed, many managers have been fired (in harsh, unpleasant ways) and replaced with 'newer, cooler, sexier' versions. The problem now is that management doesn't 'match' the company culture or how the company history. This has created a lot of turnover and people turning on each other to survive.

2.0
Apr 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Near home. Many honest people that are employed.

Cons

No real training for the home office employees. A lot of uneducated employees. (ie. bad grammar). Tenure means more than experience or professionalism. Upper management rarely takes the side of the lower management and non-supportive of those on the frontline of management (ie. allowed employees to get away with disrespecting lower management)

Viewing 43 - 45 of 575 Reviews

Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.