Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      First Command Financial Services

      Engaged Employer

      First Command Financial Services reviews

      4.4

      87% would recommend to a friend

      (575 total reviews)
      avatar

      Mark Steffe

      92% approve of CEO

      88% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Career opportunities

      4.1

      Compensation and benefits

      First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      575 reviews
      3.0
      Mar 27, 2021

      Good company overall but inflexible business model during COVID

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sponsored test prep and FINRA SIE/Series 7/66 exams Good training program Improving lives of military families Lots of good people throughout the company

      Cons

      Have to sell a lot of whole life insurance to be successful at first Inflexible business model cannot allow for disruptions due to COVID-19 restrictions Very small percent of those starting will be successful

      avatar
      First Command Financial Services Response
      5y
      Thank you for sharing some of the benefits of pursuing a career as a First Command Financial Advisor. First Command’s military-focused hiring strategy dates to our company’s founding in 1958, and it has given us a strong retention rate for new Advisors. We have been recognized as a 2021 Military Friendly Employer and are proud to rank among the nation’s top employers of military vets and spouses. Like all careers, this one has its share of challenges. We strive to provide our Advisors with the resources and expertise to meet those challenges. The COVID-19 pandemic has been a difficult period for many. During this time, we have supported our Advisors with resources to allow ongoing business growth and continued servicing of existing clients. We quickly enabled digital engagement tools, and we continue to encourage our Advisors to reach out to their leadership team for marketing ideas and support. Our most successful Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Our Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Advisors learn how to build and grow their own business, serve new clients and provide quality, face-to-face financial coaching. They learn how to coach our clients to become financially disciplined and confident in their pursuit of financial security. Regarding your comments on whole life insurance – our company does not focus on the sale of any specific type of financial product. Our Advisors offer products and services in the context of financial coaching through a comprehensive financial plan. First Command seeks Advisors who believe in this approach and always put our clients first. In this way, we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry. We appreciate your feedback and thank you for taking the time to share your experience.
      1.0
      Apr 3, 2019

      Advisors are not employees but independent contractors

      Advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are treated like family at the beginning to bring in your friends and family as clients.

      Cons

      Advisors are independent contractors so sexual harassment, hostile work, harassment etc are not enforceable for advisors under EEOC rules. They "void your contract" if you report the people to HR, Compliance, and Legal as their training states to do. Female advisors are deemed useless if they want to start a family or spend time with kids . All new advisors need to work 50 to 60 hours a week for the first three years and sale insurance only, They have a 2 year non-solicit agreement with anyone terminated/resigned. They keep YOUR clients, so you can't take them with you. They confiscate your computer and wipe it clean.

      avatar
      First Command Financial Services Response
      7y
      First Command appreciates the comments made but must respectfully reject the allegations in this posting. It is true that First Command Advisors are independent contractors, as we promote an entrepreneurial spirit encouraging Advisors to achieve such goals they choose to set. And we are committed to providing equal opportunities for all of our employees and Financial Advisors. Our policies and training programs are designed to ensure equal treatment for everyone at all levels of the organization. We do not condone or permit discrimination on the basis of gender, military or veteran status, race, religion or other characteristics protected by law. Harassment in any unlawful form is not tolerated, and where it has been established that a person has unlawfully harassed, that person has been discharged. Furthermore, the statement that new Advisors sell “insurance only” is incorrect. New Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face coaching. Our approach is not to focus on the sale of any particular type of financial product. Rather, we teach Advisors to coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues including risk management (insurance), cash management (banking) and investments to achieve long-term goals including retirement. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry.
      3.0
      Jan 9, 2018

      Home Office Family Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at the Home Office is like a family. Involvement with charity is a positive benefit to the community. Lots of Home Office activities to keep employees engaged and to show appreciation.

      Cons

      Very top heavy in regards to SLT/ELT members, a "good ole boy" club with leadership, standards for eligibility for applying for new positions is not consistently upheld if leadership wants a particular person for a position, mangers are not well trained on how to effectively lead. High turnover rate in certain areas can be drastically changed if there is a "cleaning of house" of managers who should not be managers of people.

      avatar
      First Command Financial Services Response
      8y
      Thank you for sharing your feedback with us. Leadership development is a top priority at First Command. We are committed to the successful cultivation of new leaders through efforts that include a structured development program for managers. We monitor our progress through feedback mechanisms like employee surveys and reviews on Glassdoor and other sites. I’m sorry you have had a negative experience. I will be sure to make our leadership aware of your concerns so we can continue to bring positive change to the organization.
      Viewing 46 - 48 of 575 Reviews
      Related searches: First Command Financial Services jobs | First Command Financial Services salaries | First Command Financial Services benefits | First Command Financial Services interviews
      ReviewsFirst Command Financial Services reviews

      Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.