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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(128 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

Reviews by job title

128 reviews

Reviews about "Compensation"

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1.0
Feb 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Salary base while business gets started

Cons

No support from administration Manipulative, Unethical leadership Cutthroat Culture Inappropriate and unsuitable financial recommendations to clients

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First Command Financial Services Response
4y
Thank you for sharing your perspective. We appreciate your comments on the compensation program we provide to our new Advisors. We are committed to creating and sustaining a positive culture that inspires our Advisors and employees and makes them feel appreciated. First Command maintains an open-door policy, and we encourage Advisors and employees to discuss business-related problems with their supervisors or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. Our financial recommendations to clients are made in the context of financial coaching through a comprehensive financial plan. We seek Advisors who believe in this approach and always put our clients first. In this way, we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry. We appreciate your feedback and thank you for taking the time to share your experience.
3.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Great teams in most locations, clear vision and mission (military), ability to help families, training and development.

Cons

Cost of operation is one of highest in the industry, have to sell whole life insurance to maximize recognition and income, technology is lagging, compensation is among lowest in industry, success is mostly determined by if you are in a military market--incentives are tied to military sales.

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First Command Financial Services Response
4y
Thank you for your feedback. Our Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. That means providing quality, face-to-face financial coaching. Regarding your comments on whole life insurance – our company does not focus on the sale of any specific type of financial product. Our Advisors offer products and services in the context of a comprehensive financial plan. We maintain a culture that reflects the highest ethical standards and best practices of the financial services industry. Regarding the cost of operation, it’s important to note that office bills and other expenses are part of the financial responsibilities that come with being an independent contractor. Instead of receiving a salary and benefits, our Advisors earn competitive commissions and bonuses. And from that money they pay their business expenses. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. Thank you for taking the time to share your experience.
2.0
Nov 29, 2021
Recommend
CEO approval
Business Outlook

Pros

The work is fine and generally I am left to be self sufficient. They have paid for additional certifications.

Cons

Little to no diversity efforts. Poor culture leads to poor office interactions. People are called "hood rats" or told "bye Felicia" and HR does not take these things seriously Base pay is below market rates. Return to office is mandatory 2 days a week. "Merit" increase was only 3%, less than inflation. No 401k matching. The esop contributions are on a very long 6 year vesting schedule. Poor training leaves you unprepared do deal with issues that may arise, even 3 years into the job. Often there is 1 person who knows the answer to, or has access to fix and issue, and if that person is out of office, you must wait for their return for a resolution.

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First Command Financial Services Response
4y
We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We focus on providing our employees with extensive training and opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. At First Command, we recognize and appreciate the value of a diverse workforce, and we foster an inclusive environment where feedback is encouraged. Thank you again for taking the time to share your experience.
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