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      First Command Financial Services

      Engaged Employer

      First Command Financial Services reviews

      4.4

      87% would recommend to a friend

      (128 total reviews)
      avatar

      Mark Steffe

      92% approve of CEO

      88% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      128 reviews

      Reviews about "Compensation"

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      5.0
      Mar 11, 2022

      Great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Professional development opportunities, hybrid work environment, great office with gym and fantastic company mission

      Cons

      salary is less competitive then larger firms.

      avatar
      First Command Financial Services Response
      4y
      Thank you for sharing some of the benefits of a career with First Command. Our mission at First Command is incredibly important to our employees and Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. At First Command, we maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. Another valuable financial benefit is our Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. Thank you again for taking the time to share your experience.
      2.0
      Mar 5, 2022

      Listen to your employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      ESOP Good people can be found Gym

      Cons

      Pay is below market competition. Require vaccine or weekly testing. They don’t listen to their home office employees and when concerns are made their response every time is “based off market research we have proven we don’t care”. They revere advisors as gods and pay them ridiculous amounts while the home office support workers make pennies in comparison. Unless you are executive or a high earning advisor they look down on you as if you are beneath them and don’t matter. Talented people are leaving in droves for better pay but they still don’t listen. Don’t worry they will have market research to combat this review!

      avatar
      First Command Financial Services Response
      4y
      Thank you for sharing your perspective with us. At First Command, we maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. First Command Financial Advisors go through an extensive training program designed to equip them to succeed as independent contractors and earn a strong income through competitive industry commissions. Advisors learn how to build and grow their own business, serve new clients and provide quality, face-to-face financial coaching. Through this hard work and dedication, they coach our clients to become financially disciplined and confident in their pursuit of financial security. We encourage employees to discuss concerns with their supervisors or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. Employee surveys and Glassdoor reviews provide us critical insights. We appreciate your feedback and thank you for taking the time to share your experience.
      1.0
      Feb 23, 2022

      Avoid this company

      Project manager/scrum master
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Small company: a lot of visibility into what other departments are working on, C-level employees will often join strategizing meetings, lots of interactions between business units. -very diverse employee group (speaking for home office). You get to meet people with a lot of different backgrounds and cultures. -covid was handled well and there were no lay offs.

      Cons

      -Below market pay. Raises are at levels near insulting especially given the inflation levels and the job market in 2022. -I did not feel ethically right working at a company that exploits the life situation of our country's military to push whole life insurance in the name of "financial planning". The business model as a whole felt like a step under a pyramid scheme. (google first command and see the honest reviews of what people say about this from a customer perspective) -the leadership at this company has their minds stuck in the command and control mindset. A lot of toxic behavior was observed in meetings such as threatening remarks of "get it done by my deadline or else..." -the agile transformation is hilariously bad. this company will go back to command and control in a heartbeat when they feel any form of pressure. the excuse is always "we are still growing". -Salesforce integration - if you are interviewing for a technology role, please ask them to explain their multiple failed attempts to fly in integrating the new CRM tool. No exaggeration, almost every employee in technology was forced to work day and night and all weekends for 3 weeks straight to attempt to integrate the new CRM tool with no extra incentive other than 1 free pizza. Most days would be 8am - midnight and even past. Every single day there were 2-3 leadership check ins to micro manage progress for each team and if your team was lagging progress, you were lit up by the chief info officer publicly. all of this because leadership completely failed to listen to the teams during plannings months before and gave an arbitrary deadline based on budget. This is what made myself and others quit. No sympathy for people, extreme micro management, incompetent leadership, and a failure to listen.

      avatar
      First Command Financial Services Response
      4y
      Thank you for your perspective. We appreciate you sharing some of the positive experiences you enjoyed during your time with First Command. As an employee-owned company, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism from our employee owners is part of that commitment. Regarding our compensation and benefits program, we offer competitive pay determined by third-party studies of employers in our market area. Another valuable financial benefit is the Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. Concerning your comments on whole life insurance, we do not focus on the sale of insurance products – or any particular financial product. Rather, we coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues including risk management, cash management and investments to achieve long-term goals. In no way do we maintain any type of pyramid structure in our recruiting practices or client relationships. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Our company leaders are committed to maintaining an open door policy. We encourage employees to discuss business-related problems with their supervisor or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. We are proud First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. In addition to surveys, we rely on Glassdoor reviews to gain critical insights, so we again want to thank you for your feedback.
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      ReviewsFirst Command Financial Services reviews

      Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.