Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 632 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 41 reviews)); "Great people and you are appreciated" ((in 39 reviews)); "great training and place to start" ((in 23 reviews)); "Benefits are good" ((in 19 reviews)); "Great work life balance and co workers" ((in 14 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Low pay Mediocre benefits Pay Increases / Merit raises" ((in 19 reviews)); "Focus on whole life insurance when this may not be the best option for all clients." ((in 18 reviews)); "Senior leadership has no personal, first hand experience as an advisor with the company" ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 14 reviews)); "Low salary provided by organisation" ((in 10 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

575 reviews

3.0

Aug 19, 2021

Know what you are getting into.

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Company will pay for FINRA licensing and insurance licenses. Uncapped potential for income as an independent contractor.

Cons

High turnover rate for new employees. Spend 6 months as a salaried employee then become an independent contractor. This job requires a lot of prospecting and cold calling. Not a lot of warm leads. If you don’t sell insurance then you will not make it in this business.

First Command Financial Services Response

4y

Thank you for taking time to share your experience as a First Command Financial Advisor. We seek to attract and retain talented people by providing Advisors with opportunities to enhance their professional knowledge and develop leadership skills. As you note, our Advisors do face some challenges in growing their business, but they also enjoy many opportunities. One of our most valuable offerings is the Fast Start program, which provides intense professional development to prepare new people for success as independent Advisors. Some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. Through the program, our Advisors learn how to build and grow their own business, serve new clients and provide quality, face-to-face financial coaching. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. An essential part of this career is advising clients in strategies to manage their unique financial risks. This client-first approach to insurance is key to our commitment to follow the highest ethical standards and best practices of the financial services industry. We appreciate your feedback and thank you for taking the time to share your perspective.

5.0

Jun 6, 2021

A Motivated Company Striving for Greatness

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

With a new CEO at the helm, First Command is taking impressively large strides towards a more sophisticated, mission-driven business model. The global pandemic accelerated both the digital transformation and a new and proven flexible work environment. While both mission and vision are critical, this CEO is brave enough to hold the company's values at the same level of importance by celebrating and fostering diversity, ensuring employee equity and taking an unprecedented stance on social justice. Young, bold and talented visionaries having a voice at the table will continue to enable the evolution of this brand and its ability to meaningfully connect with its core market. I had the great privilege of meeting so many passionate, kind and genuine people at First Command. I made lifelong friends, worked alongside and for inspiring thought leaders and experienced an immense amount of kindness. I am forever grateful.

Cons

- Standardization and key business processes from enterprise to field. - Leaders lacking a business development background.

First Command Financial Services Response

5y

Thank you for taking the time to share your positive experience with us. At First Command, our leadership is focused on providing our employees with opportunities to enhance their professional knowledge, develop leadership skills and grow within the organization. We are committed to creating and sustaining a diverse and supportive culture that inspires our employees and makes them feel appreciated and a part of the First Command family. We appreciate your recognition of our recent efforts in the advancement of our technology, as we are committed to making continuous investments in our digital capabilities. The pandemic prompted us to accelerate our efforts and we quickly launched new digital engagement tools to enable ongoing business growth and continued servicing of existing clients. Thank you again for your feedback and for sharing your experience.

2.0

Aug 7, 2020

Great Company Goals - Underappreciated Workers & Whole Life Pushers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-the people working at this company truly care about helping our service members achieve their goals & changing the lives of their clients for the better -free service for military cliente -some cliente would never be able to achieve their financial goals had they not met with a financial advisor from First Command. -teach free training to soldiers to ensure soldiers understand all of their benefits and coach them to reach their financial goals.

Cons

-higher ups within the company discuss the high salary income and bonuses they make openly and then berate hourly workers for asking for simple office items (ie - sticky notes, birthday celebration items, staplers, sign here stickers, etc.) & also still pay administrative employees less than $10/hr. -higher ups within the company only celebrate those that make them money (ie advisors) and do not celebrate the administrative staff -from a client perspective, if you find an advisor you truly care about, but have to PCS (since they typically serve military clients), you have to change advisors and have no choice not to. Your new advisor may not ever even reach out to you. -from a client perspective, after you are sold your products, you typically have to reach out to your advisor for follow up as the advisor doesn't care after the sell is made typically. -First Command pushes whole life even after being told by clients that whole life is not desired. if you are a company based upon creating a specific financial plan for a family, that family's views & values should be respected. -after sending out anonymous surveys, responses were still not valued and no changes were made by management, why ask for feedback and make no changes? complacency should not be valued.

First Command Financial Services Response

5y

Thank you for taking the time to share your perspective. You have made an insightful observation about the people who work at this company. Our employees and Advisors truly care about helping our Nation’s military families. You see that commitment reflected in the care our Advisors provide to relocating clients. Advisors offer face-to-face coaching in the communities where our clients live and work. They serve in more than 170 offices worldwide, many near major military installations. These local financial coaches welcome new clients to the area and help existing clients PCS to their next home. Regarding whole life insurance –First Command does not focus on the sale of whole life or any specific type of financial product. Instead, our Advisors and employees study client needs, assets and any coverage already in place. If they find gaps in coverage, they will propose a solution. Term life insurance is a cost-effective option used to cover temporary needs. Permanent insurance products (like whole life) offer lifetime protection for permanent needs. That’s the same approach and care our Advisors take in addressing savings and investment needs for long-term goals including retirement. First Command encourages feedback and constructive criticism. Our Advisors and employees are invited to discuss business-related problems with their supervisors or with any members of management. A crucial element of that approach is the ongoing development of strong and effective leaders through efforts that include a structured development program. Surveys and reviews on Glassdoor and other sites provide us with additional insights. You can help us improve by sharing the specifics of your situation so that, if necessary, our company can take swift, corrective action. Please give us a call at 800-443-2104 and ask for Human Resources. Again, thank you for sharing your perspective.

Viewing 88 - 90 of 575 Reviews

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