Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 632 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"Great people and you are appreciated" ((in 40 reviews)); "The culture here is great" ((in 40 reviews)); "They also have great training on the Federal Employee market." ((in 23 reviews)); "Benefits are great" ((in 23 reviews)); "Great leadership and mentors to guide you" ((in 16 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Focus on whole life insurance when this may not be the best option for all clients." ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 12 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Commission and compensation is confusing." ((in 9 reviews)); "Long hours while building your business" ((in 7 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

575 reviews

3.0

Apr 7, 2022

Good people, but shifting priorities means products come out unpolished

Programme analyst

Recommend

CEO approval

Business Outlook

Pros

- ESOP - Great coworkers and teamwork

Cons

- Shifting priorities and attrition means that we can't focus and it spreads us thin. - Base salary isn't so competitive within the industry. - Amassing technical debt because of rapid development on pet projects.

First Command Financial Services Response

4y

Thank you for taking time to share your experience. At First Command, we maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. As part of our commitment to our employees and clients, through our Agile transformation, we are dedicated to making continuous investments in our processes, technology and digital capabilities to enable ongoing business growth and enhance our client experience. Our company leaders are also committed to maintaining an open-door policy. We encourage employees to discuss concerns with their manager. We rely on employee surveys and Glassdoor reviews to gain critical insights and continue to improve, so thank you for your feedback.

1.0

Jan 11, 2022

Data Team ( the great resignation)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company took excellent care of its employees during Covid and didn’t lay off almost anyone. It’s a very stable place to work and people are friendly for the most part The company gave excellent agile training and training in new technologies The CEO took the time to speak with each team about the yearly goals which speaks volumes. In most companies CEOs never introduce themselves to every employee in the home office

Cons

In the span of a year the data team has lost numerous team members due to terrible management. This includes several data engineers , a scrum master, two product owners and several contractors. Be prepared to have production support shifts where you will need to be up at 5 am even on the weekend for two week shifts. This will most likely not be told to you during the interview of course. The management in this team doesn’t care for agile and will pull team members to work on random pet projects even if those team members are working on very critical and time sensitive items that the executive team wants them to work on. They don’t seem to understand or care that this type of behavior will result in lots of defects and garbage output.

First Command Financial Services Response

4y

Thank you for sharing your perspective with us. As an employee-owned company, we are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. We encourage feedback and constructive criticism, and we invite employees to discuss business-related problems with their supervisors or with any members of management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of this organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. We are proud First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. In addition to surveys, we rely on the results of reviews on Glassdoor to gain critical insights. We will be sure to make our leadership aware of your post so we can continue to improve.

1.0

Oct 19, 2021

Plenty of better options in DFW Metroplex

Customer service center specialist

Recommend

CEO approval

Business Outlook

Pros

Hard to think of any. Gated parking garage is nice, I spent a little over a year here and made no professional progress whatsoever.

Cons

They make you stay in your role for at least a year before you can even think about moving anywhere else. Places like Robinhood only require 6 months. VERY little opportunities for advancement. Most of the senior leadership is within a few years of retirement and clearly does not want to change how they've been running things for the past 20 years. They're offering a banking product that doesnt even have a fully functional app. Call Volumes and dealing with customers who aren't even affiliated with the company antiquated systems and working conditions poor interdepartmental communication

First Command Financial Services Response

4y

Thank you for sharing your feedback. At First Command, we maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities to enhance their professional knowledge, develop leadership skills and grow within the organization. As part of our commitment to our clients and employees, we are dedicated to making continuous investments in our processes, systems and digital capabilities to enable ongoing business growth and continued servicing of our clients. Thank you again for your feedback and for sharing your experience.

Viewing 115 - 117 of 575 Reviews

Jobs at First Command Financial Services

Senior Digital Product Owner

Personal Banking Associate

Digital Product Owner II

Senior Experience Researcher and Designer