employer cover photo
employer logo
employer logo

First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)
avatar

Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

575 reviews
5.0
Nov 9, 2022
Recommend
CEO approval
Business Outlook

Pros

A great work environment backed by a great mission. The company and its leaders truly care about military personnel and their families, our field employees, and our home office employees. We have many events for home office employees that allow them to interface with their colleagues and step away from their desk. Because of our hybrid business model, employees that have a job that allows them to can work from home a few days out of the week. Many people that work here have been here for many, many years - this speaks volumes about the company's performance and rich culture that is so evident.

Cons

Sometimes seen as a negative, a hybrid business model means that employees are expected to come in an average of two days a week. We are also employee owned, meaning when the economy and financial market are down, bonuses suffer.

avatar
First Command Financial Services Response
3y
Thank you for sharing your First Command experience. The mission of our company is incredibly important to our employees. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. As part of our commitment to our employees, we’ve implemented a flexible, hybrid work environment which reflects a meaningful balance of in-office experiences with work that can be done virtually. The results of our recent employee experience surveys underscore the value of face-to-face interactions, which allow us to develop deeper relationships and pursue greater creativity and innovation. These in-person opportunities are critical to maintaining our strong culture. At First Command, we focus on providing our employees with opportunities for professional growth and reward them through an attractive compensation and benefits program. Despite a challenging economy, we continue to offer competitive pay which is supplemented with a generous benefits package. We offer comprehensive, quality benefits that promote overall physical, emotional and financial well-being for employees their families. We offer pricing and quality that is competitive in the marketplace. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program and this valuable retirement benefit is funded entirely by company contributions. We appreciate you taking time to share your experience.
1.0
Aug 3, 2022

Wouldn't recommend

Recommend
CEO approval
Business Outlook

Pros

Great ESOP program That's about it.

Cons

Most managers have no idea what's going on Still using old software Employee feedback is never taken into consideration Employees overworked Employees outside life doesn't matter to management Management asks Employees to work on scheduled holidays off Employees know more about what's going on then managers

avatar
First Command Financial Services Response
3y
Thank you for taking time to share your experience. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth and reward them through an attractive compensation and benefits program, including paid time off, volunteer time off, and paid parental and military leave. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. As part of our commitment to our employees and clients, through our Agile transformation, we are dedicated to making continuous investments in our processes, technology and digital capabilities to enable ongoing business growth and enhance our client experience. Our company leaders are also committed to maintaining an open-door policy. We encourage employees to discuss business-related problems with their supervisor or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. Thank you for your feedback and we appreciate you taking the time to share your experience.
1.0
May 9, 2022

Never

Recommend
CEO approval
Business Outlook

Pros

None to say as they overlook long term

Cons

Too many to list anyway

avatar
First Command Financial Services Response
4y
Thank you for sharing your perspective. At First Command, as part of our long-term commitment to our employees and clients, we are dedicated to making continuous investments in our processes, technology and digital capabilities to enable ongoing business growth and enhance our client experience. Our company leaders are also committed to maintaining an open-door policy, and we encourage employees to discuss concerns with their manager. We rely on employee surveys and Glassdoor reviews to gain insights and continue to improve, so thank you for your feedback.
Viewing 112 - 114 of 575 Reviews

Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.