Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 635 reviews left anonymously by employees. This rating has been stable over the past 12 months. 88% of employees would recommend working at First Command Financial Services to a friend and 89% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

88% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"Great people and you are appreciated" ((in 42 reviews)); "The culture here is great" ((in 42 reviews)); "Benefits are good" ((in 23 reviews)); "great training and place to start" ((in 21 reviews)); "Great work life balance and co workers" ((in 13 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Low pay Mediocre benefits Pay Increases / Merit raises" ((in 17 reviews)); "Senior leadership has no personal, first hand experience as an advisor with the company" ((in 16 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 15 reviews)); "Poor Management & lack of employee motivation" ((in 15 reviews)); "Low salary provided by organisation" ((in 10 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

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First Command Financial Services

First Command Financial Services reviews about "pay"

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

4.0

Oct 11, 2023

pretty good!

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

good pay great incentive and even better career opportunities

Cons

work work work work work

First Command Financial Services Response

Thank you for sharing your experience. We appreciate your comments on the benefits of a career with First Command. We seek to attract and retain talented people by providing employees and Advisors with opportunities to enhance their professional knowledge, develop leadership skills and grow within the organization. We are committed to creating and sustaining a supportive culture that inspires our employees and makes them feel appreciated. Thank you again for taking the time to share your experience.

3.0

Aug 3, 2024

Low pay compared to industry average

Senior financial analyst

Recommend

CEO approval

Business Outlook

Pros

Moving to 3 days in office starting October

Cons

CEO has taken the company for the worse.

First Command Financial Services Response

Thank you for sharing your perspective. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We focus on providing our employees with extensive training and opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. Additionally, our flexible, hybrid work environment reflects a meaningful balance of in-office experiences with work that can be done virtually. We know face-to-face interactions allow us to develop deeper relationships, pursue greater creativity and innovation, and are critical to maintaining our strong culture. At First Command, we recognize and appreciate the value of a diverse workforce, and we foster an inclusive environment where feedback is encouraged. Thank you for taking time to share yours. We wish you the best in your future endeavors.

4.0

Sep 7, 2023

We are aFamily

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

We're a family. Each of us helps the others in any way possible. We're appreciated.

Cons

Pay could be better, however each advisor is contractor with First Command, so it does fluxuate

First Command Financial Services Response

Thank you for sharing your experience. At First Command, we are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and a part of the First Command family. Employees in our Home Office in Fort Worth, Texas, enjoy an attractive compensation package. Local Advisors set the pay and benefits for their office managers and other support staff professionals in our local offices. In all cases the goal is to attract the best people and reward them for committed service. Thank you again for taking time to share your experience.

5.0

Feb 29, 2024

Financial Advisor Role Review

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Fantastic training! Great systems support! Great Flexibility

Cons

Low initial pay, buts gets better if you hit your quotas Have to market on your own

First Command Financial Services Response

Thank you for sharing your perspective with us. We appreciate your comments on the benefits of working at First Command, including training, scheduling flexibility, and dedicated support from our Home Office. At First Command, one of our most valuable offerings is the Fast Start program, which provides intense professional development to prepare new people for success as independent Advisors. Some of the benefits of that program include paying new Advisors during the training period. Through the program, our Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. We appreciate your feedback and thank you for taking the time to share your experience. Remember, you may be an independent Advisor, but you are not alone in this venture. The Home Office is here to support you on your journey at First Command. We’re excited you’re here and hope you’ll send another review down the line as your business grows.

5.0

Sep 29, 2024

Great Company for Long-Term Opportunity

Senior designer

Recommend

CEO approval

Business Outlook

Pros

Supportive coworkers, great fitness center

Cons

Low pay, too many meetings

First Command Financial Services Response

Thank you for sharing your experience with us and for your tenure with First Command. We maintain our strong culture and advance on our mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth and reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions, and we hope it serves you well. Thank you for taking the time to share your thoughts and experiences with us.

3.0

Jan 3, 2024

Great place to start career in finance

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Flexible work hours, Deferred compensation is very good.

Cons

100% commission pay. Heavy prospecting for first few years

First Command Financial Services Response

Thank you for taking the time to share your experience as a First Command Financial Advisor. We are committed to creating and sustaining a culture of appreciation and support that inspires our entire team. As you note, the Advisor role can be challenging. Our Advisors who remain dedicated to serving others also find this career rewarding. Being a member of the First Command team comes with many opportunities. Our Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Through the program, Advisors learn how to build and grow their own business, acquire new clients and provide quality, face-to-face financial coaching. They learn how to coach our clients to become financially disciplined and confident in their pursuit of financial security. Advisors enjoy salary compensation during the training period. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. We appreciate your thoughtful feedback and thank you for taking the time to share your experience.

5.0

Jul 11, 2023

Great Balance

User experience researcher and designer

Recommend

CEO approval

Business Outlook

Pros

Great balance for working parents.

Cons

Slightly lower pay than other areas around.

First Command Financial Services Response

Thank you for taking time to share your positive First Command experience. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth and reward them through an attractive compensation and benefits program, including paid time off, paid parental leave and a flexible, hybrid work environment. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. Thank you again for sharing your experience.

5.0

Sep 23, 2024

Mission-driven and a true family

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Inspirational mission, hybrid schedule, ESOP, work-life balance, reasonable expectations, effective and engaging leadership, kind coworkers, opportunities for advancement, bonus structure, base pay, paid volunteer opportunities, dress-for-the-day attire, monthly leadership updates

Cons

PTO is low, especially given the bank has more paid holidays than home office

First Command Financial Services Response

Thank you for sharing your experience with us. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. A key part of that positive environment is our focus on serving those who serve. Our employees and Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Nine out of ten First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving those who serve through face-to-face financial coaching. Our Advisors and employees always put our clients first and offer products and services in the context of a comprehensive financial plan. The result is a culture that reflects the high ethical standards and best practices of the financial services industry. Thank you for taking the time to share your experiences.

4.0

Sep 30, 2024

Great People, Poor Leadership Decisions

Marketing

Recommend

CEO approval

Business Outlook

Pros

- Pay is competitive with other organizations, but nothing to write home about - Headcount is usually well staffed - Folks care about each other here and it does show. The in-office culture that does exist is warm and supportive - Creative teams find useful workarounds to archaic processes

Cons

- Leadership is clearly out to make unpopular decisions with as little pushback as possible. I was hired with the promise of two days per week in office. Leadership announced a change to this policy, adding a third day for no reason other than to make up for the mistake of investing too much money in their real estate (sunk cost fallacy). They did this immediately following employee survey results that showed the immense popularity of a more WFH than in-office schedule. They have provided no metrics or data to back this decision. It is either a quiet firing or gearing up for more days with no regard for people's lives. Shame on you for making this hugely unpopular decision despite (or more likely, in spite of) the benefits and popularity of this system. - No pay increase for commute and childcare costs. Adding a day functionally cuts my pay and they are not making up for it. (Their message: "suck it up, quit, or get fired.") - The processes are archaic, and you do have to work around them. - The deliberately hire in February instead of January or December to avoid giving out bonuses for that fiscal year.

First Command Financial Services Response

Thank you for sharing your feedback with us. We are thrilled to hear that you're experiencing the strength of our culture, one that thrives on a shared commitment to our mission and serving military families in their pursuit of financial security. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. We utilize this platform as one channel to gain insights directly from current and former employees. In addition, our company leaders are committed to maintaining an open-door policy. We encourage employees to bring forward business-related problems. We ask that you take advantage of this policy by sharing the concerns you have stated in this review with your supervisor, a member of our executive leadership team or Human Resources department. We're grateful for the insights you've shared on our hybrid policy, project management systems, business processes, and decision making. We will be sharing your feedback with our senior leadership team.

Viewing 7 - 9 of 87 Reviews

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First Command Financial Services reviews FAQs

Reviews First Command Financial Services reviews

First Command Financial Services

First Command Financial Services reviews about "pay"

Ratings by category

Ratings by demographic groups

Reviews by job title

pretty good!

Low pay compared to industry average

We are aFamily

Financial Advisor Role Review

Great Company for Long-Term Opportunity

Great place to start career in finance

Great Balance

Mission-driven and a true family

Great People, Poor Leadership Decisions

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