Is Firstsource Solutions a good company to work for as a Quality Analyst?

Quality Analyst professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 23 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Quality Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Quality Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Quality Analyst employees well?

Quality Analyst professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 23 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Quality Analyst salaries at Firstsource Solutions.

How happy are Quality Analyst professionals working at Firstsource Solutions?

87% of Quality Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Quality Analyst professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (145) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Quality Analyst reviews

4.6

87% would recommend to a friend

(23 total reviews)

Ritesh Idnani

92% approve of CEO

94% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.3

Senior management

4.2

Career opportunities

4.1

Work/Life balance

3.9

Compensation and benefits

Quality Analyst employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Quality Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Quality Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

5.0

Feb 26, 2026

Great place to work

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Great place to work Work life balance

Cons

Nothing at the moment Everything seems to be fine

Firstsource Solutions Response

4mo

Thank you for sharing your positive feedback about your experience with Firstsource. We’re delighted to hear that you consider it a great place to work and appreciate the work-life balance. Creating a supportive and balanced work environment for our employees is very important to us.

5.0

Jan 6, 2026

Good company

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Good environment through the company

Firstsource Solutions Response

6mo

Thank you for your feedback! We’re happy to hear that you find Firstsource a good company to work for and that you appreciate the positive environment across teams. It’s always encouraging to know that our efforts to maintain a healthy and collaborative workplace are reflected in employee experiences. Incentives and night shift allowances are aligned with business and policy frameworks,

3.0

Sep 9, 2025

Mortgage

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Good amount of work Good campus

Cons

No work life balance, Paid cab facility

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you value the work and campus environment. We will continue exploring ways to support employees in these areas.

Viewing 4 - 6 of 23 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Systems Integration Developer

Remote

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