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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Quality Analyst reviews

      4.6

      87% would recommend to a friend

      (23 total reviews)
      avatar

      Ritesh Idnani

      92% approve of CEO

      94% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.4

      Diversity & inclusion

      4.3

      Senior management

      4.2

      Career opportunities

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      Quality Analyst employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Quality Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Quality Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      23 reviews
      2.0
      Sep 9, 2016

      Meh

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free sky, some people were nice to work with and good location

      Cons

      Terrible management. Low pay for job. No incentive to stay. Long hours, pressure to sell. HR is a joke. racism in centre and nothing done about it. Poor processes. like high school. team leaders are given jobs because of who they know not what they know, same with promotions. Other team leaders who are not doing their jobs correctly arent given proper training. Seedy staff, pervy leaders flirting with younger CSRs. List is endless tbh

      avatar
      Firstsource Solutions Response
      9y
      First I would like to apologise for our late reply. We would like to thank you for taking the time to give us your feedback. I am very sorry that you did not have a good experience in working for our company. We will take your feedback on board in order to make Firstsource a better place for our employees. Best of luck in your future endeavours.
      5.0
      Mar 20, 2013

      A nice place to work at

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      People Centricity,Work Ethics and senior cooperation

      Cons

      Not many cons to this company......................The only prob is you need to be a workaholic

      Viewing 22 - 23 of 23 Reviews
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      Glassdoor has 4,377 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.