Is Firstsource Solutions a good company to work for as a Quality Analyst?

Quality Analyst professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 23 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Quality Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Quality Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Quality Analyst employees well?

Quality Analyst professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 23 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Quality Analyst salaries at Firstsource Solutions.

How happy are Quality Analyst professionals working at Firstsource Solutions?

87% of Quality Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Quality Analyst professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Quality Analyst reviews

4.6

87% would recommend to a friend

(23 total reviews)

Ritesh Idnani

92% approve of CEO

94% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.3

Senior management

4.2

Career opportunities

4.1

Work/Life balance

3.9

Compensation and benefits

Quality Analyst employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Quality Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Quality Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

23 reviews

5.0

May 29, 2025

Good place to grow your career

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Happy to work with First Source for past one year, I am impressed with there professionalism and l highly recommend for the freshers.

Cons

Non l don't have any.

4.0

Apr 16, 2025

Driving Success

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Work Environment: Firstsource offers a collaborative and inclusive culture, where teamwork is highly valued. Strong Leadership: Management is approachable and responsive, fostering a positive work environment.

Cons

After a promotion, employees appreciate the recognition of their hard work, though there is room for improvement in ensuring that pay raises consistently reflect their performance.

Firstsource Solutions Response

Thank you for your thoughtful and balanced feedback! We’re glad to hear that you value the supportive environment and strong leadership at Firstsource. Creating a collaborative, inclusive, and responsive workplace is something we continuously strive for, so it's great to see that reflected in your experience. We’ll continue working on strengthening these areas to ensure our employees feel both valued and empowered in their career journeys.

4.0

Dec 17, 2023

Good

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Good environment to work. Fixed week offs

Cons

Pay hike is less very less.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're happy to hear that you enjoy a positive work environment with a fixed week off. We regularly reviewing our compensation policies to ensure we remain competitive.

Viewing 10 - 12 of 23 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Systems Integration Developer

Remote

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Firstsource Solutions Quality Analyst reviews

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Good place to grow your career

Driving Success

Good

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