Is Firstsource Solutions a good company to work for as a Quality Analyst?

Quality Analyst professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 23 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Quality Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Quality Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Quality Analyst employees well?

Quality Analyst professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 23 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Quality Analyst salaries at Firstsource Solutions.

How happy are Quality Analyst professionals working at Firstsource Solutions?

87% of Quality Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Quality Analyst professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 124 reviews)); "Good work culture and learning" ((in 101 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Quality Analyst reviews

4.6

87% would recommend to a friend

(23 total reviews)

Ritesh Idnani

92% approve of CEO

94% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.3

Senior management

4.2

Career opportunities

4.1

Work/Life balance

3.9

Compensation and benefits

Quality Analyst employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Quality Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Quality Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

4.0

Aug 30, 2022

No issues

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

No issues with the job

Cons

Scared to take productive action

Firstsource Solutions Response

Thank you for leaving a review. We are sorry to hear you felt you were unable to take productive action during your time with us. Firstsource prides itself on being a progressive company, and we are always keen to gather input from our people to help build a colleague experience that meets everyone’s needs, and encourages them to build a long and happy career with us. We always provide the opportunity to contribute ideas or suggestions via an internal feedback system, and our managers are always happy to take feedback, in a one-to-one environment if that is more comfortable.

4.0

May 25, 2022

Friendly environment

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Work environment and friendly team

Cons

Salary is a big concern

Firstsource Solutions Response

Thanks for writing in. It’s great to know that you enjoyed working with your team. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. However, we take your feedback sincerely and will look into this. All the best for your future career.

5.0

Mar 9, 2021

Work place is good

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Have good environment for work

Cons

Always helpful to provide solutions

Viewing 16 - 18 of 23 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Systems Integration Developer

Remote

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Firstsource Solutions Quality Analyst reviews

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No issues

Friendly environment

Work place is good

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