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Firstsource Solutions

Engaged Employer

Firstsource Solutions Quality Analyst reviews

4.6

87% would recommend to a friend

(23 total reviews)
avatar

Ritesh Idnani

92% approve of CEO

94% positive business outlook

Quality Analyst employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Quality Analyst professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Quality Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

23 reviews
4.0
Sep 25, 2020

na

Recommend
CEO approval
Business Outlook

Pros

employee centric, was looking after employees during pandemic

Cons

delayed responses, responses are deplayed

avatar
Firstsource Solutions Response
5y
Thank you for your feedback. We are glad that our efforts to engage with employees during these pandemic times are well received and valued. During this period, all employees have had to go through some adjustments to their work environment. To engage better with employees and address their concerns, we continued to have multiple connect forums, and the same level of support was provided virtually as well. Nonetheless, we take your feedback sincerely and will do our best to improve. Wishing you the best with your future endeavours.
2.0
Aug 6, 2019

Mediocre company

Recommend
CEO approval
Business Outlook

Pros

They are a very conservative company nothing extraordinary can happen within the company

Cons

none of your escalations or complaints gets heard even if heard no solutions will be given.

avatar
Firstsource Solutions Response
6y
Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with your concerns.
4.0
Jun 2, 2017

People Centirc

Recommend
CEO approval
Business Outlook

Pros

People Centirc company, Infra and facilities were good, Allows employees to experiment

Cons

HR is not understanding with issues when process is shut, if you just got promoted and the process is ramp down you are stuck with going back to calls, HR doesn't have any thing in place for such situations

Viewing 19 - 21 of 23 Reviews

Glassdoor has 4,382 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.