Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

82% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews

5.0

Nov 24, 2017

excellent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

very good job there is no boundation

Cons

personal leave issues

4.0

Sep 7, 2017

salary

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

whatever it be..bank strike or holiday..you will get your salary on 01st of every month.

Cons

every day they will implement new updates in process but no updates in salary per year

3.0

Jan 6, 2017

Senior customer service agent

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work environment is the best. All senior level team are Very friendly

Cons

Very bad pay And ones an agent leaves the company then they are treated like trash

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We are so happy to hear you are enjoying your time working with our company and appreciate all of the feedback we receive. We would like to thank you for all of your hard work.

Viewing 55 - 57 of 61 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

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Customer Service Representative