Is Firstsource Solutions a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 4.0 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 127 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 168 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Sr. Customer Service Representative reviews

4.0

82% would recommend to a friend

(61 total reviews)

Ritesh Idnani

94% approve of CEO

81% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Sr. Customer Service Representative employees have rated Firstsource Solutions with 4.0 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

61 reviews

1.0

Oct 29, 2016

Great

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Never delay in Salary. Great management.

Cons

Very hard to get leaves

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. Please feel free to get in contact and provide us with more information so we can try to remedy your experience.

4.0

Mar 18, 2016

Firstsource. One of the best and valued amongst the organisation.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

I lik€ Firstsource, holds higher value amongst the organisations.

Cons

Have nothing to say, because everybody knows well about this organisation.

2.0

Mar 28, 2015

employee manipulation

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good only for fresher graduates or 12th pass who r looking to earn pocket money

Cons

management not good, policies of the company are not employee friendly, will deduct all ur NSA if u take two leaves, very confusing policy briefing

Viewing 58 - 60 of 61 Reviews

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