Is Firstsource Solutions a good company to work for as a Subject Matter Expert (SME)?

Subject Matter Expert (SME) professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Subject Matter Expert (SME) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Subject Matter Expert (SME) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Subject Matter Expert (SME) employees well?

Subject Matter Expert (SME) professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 25 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Subject Matter Expert (SME) salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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Firstsource Solutions

Firstsource Solutions Subject Matter Expert (SME) reviews

4.6

83% would recommend to a friend

(25 total reviews)

Ritesh Idnani

84% approve of CEO

83% positive business outlook

Ratings by category

4.0

Career opportunities

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.7

Compensation and benefits

Subject Matter Expert (SME) employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Subject Matter Expert (SME) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Subject Matter Expert (SME) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

5.0

Apr 18, 2026

Company Review

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Better opportunity for growth Good work life balance

Cons

Slow decision making on any policy upgrade

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the growth opportunities and good work-life balance. On improving employee satisfaction we encourage you to connect with HR directly so your feedback can be discussed further.

5.0

Apr 17, 2026

Good opportunity

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to given by company,strong and approachable leadership.

Cons

Slow working progressive and poor communication.

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the opportunities provided and find the leadership strong and approachable. We encourage you to connect with HR directly so your feedback can be discussed further.

5.0

Dec 12, 2025

Employ centric company

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

I have had a great experience working here. The work environment is very welcoming and collaborative, which makes it easy to stay motivated and engaged. The company truly encourages growth and provides ample opportunities for professional development, helping employees advance their careers. Additionally, the work-life balance is excellent, with flexible schedules and support that allow employees to maintain a healthy personal and professional life. Overall, it's a fantastic place to work that values its employees and promotes a positive, growth-oriented culture.

Cons

I haven't encountered any downsides or drawbacks about the company." "There are no notable cons I can think of; everything has been positive."

Firstsource Solutions Response

6mo

Thank you for sharing your experience! We’re delighted to hear that you’ve had such a positive journey with us. It’s great to know that you value the welcoming and collaborative work environment, the focus on professional growth, and the flexibility that supports a healthy work-life balance.

Viewing 4 - 6 of 25 Reviews

Jobs at Firstsource Solutions

Systems Integration Developer

Remote

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Software Developer - Production Support - II

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Firstsource Solutions

Firstsource Solutions Subject Matter Expert (SME) reviews

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