Is Firstsource Solutions a good company to work for as a Subject Matter Expert (SME)?

Subject Matter Expert (SME) professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Subject Matter Expert (SME) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Subject Matter Expert (SME) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Subject Matter Expert (SME) employees well?

Subject Matter Expert (SME) professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 25 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Subject Matter Expert (SME) salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

Firstsource Solutions Subject Matter Expert (SME) reviews

4.6

83% would recommend to a friend

(25 total reviews)

Ritesh Idnani

84% approve of CEO

83% positive business outlook

Ratings by category

4.0

Career opportunities

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.7

Compensation and benefits

Subject Matter Expert (SME) employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Subject Matter Expert (SME) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Subject Matter Expert (SME) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

3.0

Jun 10, 2026

Good work environment but poor appraisal process

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

In FSL we have good environment work space While process job confirmation are good

Cons

The appraisal part is very bad and dissatisfied in provider business, it going to be third appraisal in FSL I heard the some same thing will happen as per the previous thing, now a day expenses are going high but there is no improvement in salary, it need to improve and there is no helpfull things in ground level employee Now a day most of company providing two way cabs even in day shift in other company, still FSL didn't provide 2 way cab for night shift employee or atleast can provide food in office to balance their health, in health and day to day work life balance didn't have good benefits and healthy life for ground level employee.

5.0

Apr 21, 2026

Great place to grow

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Supportive team members Good opportunity to learn new skills

Cons

Workload can be high during peak periods Communication from leadership

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the supportive team environment and the opportunities to learn and develop new skills. High workload during peak periods is understood as part of business requirements; however, ensuring adequate support during these times can further improve the experience. While R&R initiatives are in place, enhancing their visibility and consistency can further motivate employees.

5.0

Apr 21, 2026

Company Review

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Supportive team members Good opportunity to learn new skills

Cons

Workload can be high during perk periods communication from leadership could be more transparent

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the supportive team environment and the opportunities to learn and develop new skills. High workload during peak periods is understood as part of business requirements; however, ensuring adequate support during these times can further improve the experience. While R&R initiatives are in place, enhancing their visibility and consistency can further motivate employees.

Viewing 1 - 3 of 25 Reviews

Jobs at Firstsource Solutions

Software Developer - Production Support - II

United States

View job

Systems Integration Developer