Item: Firstsource Solutions
Rating: 4
Author: Current employee - Subject Matter Expert (SME)

Question 1

Is Firstsource Solutions a good company to work for as a Subject Matter Expert (SME)?

Accepted Answer

Subject Matter Expert (SME) professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Subject Matter Expert (SME) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Subject Matter Expert (SME) interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Subject Matter Expert (SME) employees well?

Accepted Answer

Subject Matter Expert (SME) professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 25 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Subject Matter Expert (SME) salaries at Firstsource Solutions.

Question 3

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (148), Customer Service Associate (129), Senior Associate (108), Senior CSA (81), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (60), Customer Service Representative (CSR) (57), Senior Customer Service Associate (57), Process Leader (56)

Question 4

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 130 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 94 reviews))

Question 5

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary less and increament" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and development opportunities." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

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