Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(260 total reviews)

Ritesh Idnani

91% approve of CEO

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

260 reviews

Reviews about "Management"

Return to all reviews

1.0

Nov 4, 2022

Horrible job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing it’s horrible do not recommend

Cons

Terrible job No employee recognition They treat you like crap and don’t care will overwork and underpay you Will constantly move you to different teams with new managers every couple of months out of 1 year I’ve already had 3 managers They don’t ask they just assume you’ll do They only care about the client Overseas company for the states

5.0

Oct 26, 2022

Bank of Baroda process

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource solutions Ltd. Has one of the best supporting supervisor and manazer including HR.

Cons

If you not fulfill your exact 8 hours ready time then ready for half LOP even it is one minute to 8 hours.

Firstsource Solutions Response

Thank you for sharing your review. We are pleased that you are having a positive experience with your Managers and HR team. The shifts and work timings of employees are aligned to suit the team’s and client’s requirements. These are planned and communicated to employees well in advance. We ensure that employees are paid based on actual hours worked, and we encourage you to connect with your local HR partner if you have any queries to resolve regarding this.

1.0

Oct 14, 2022

Horrible management

Medical billing and coding specialist

Recommend

CEO approval

Business Outlook

Pros

I loved working from home and they sent their own equipment

Cons

Management was horrible, the supervisors didn’t do their jobs at all and the pay was low

Viewing 76 - 78 of 260 Reviews

Jobs at Firstsource Solutions

Solutions Architect

United States

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Systems Integration Developer

Remote

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Software Developer - Production Support - II

Remote

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Customer Service Representative

Client Service Representative

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Firstsource Solutions reviews

Ratings by category

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Reviews about "Management"

Horrible job

Bank of Baroda process

Horrible management

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