Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 188 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

84% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

84% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Senior management

3.8

Compensation and benefits

3.6

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

188 reviews

3.0

Jun 15, 2021

Meh

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good pay Free sky sort of

Cons

Managers don’t listen or care

Firstsource Solutions Response

Thanks for writing in. We're glad to know you're enjoying the exciting benefits and perks that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. This is an exciting time at Firstsource, and our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. We encourage you to connect with your HR Manager to discuss your concerns in detail. Wishing you a fulfilling career with Firstsource.

5.0

Jun 8, 2021

Firstsource csa salary

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

More freedom and good place

Cons

No carrier growth so no use

Firstsource Solutions Response

Thanks for writing in. We’re happy to know that you are satisfied with our workplace practices. Firstsource believes in cultivating a culture of growth; the majority of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. We often do have growth opportunities and they would be advertised via. Internal job postings. Please connect with your HR partner to know about this in detail. Wishing you a fulfilling career with Firstsource.

2.0

Jun 4, 2021

Firstsource exp

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

It is a good place to work

Cons

Not everyone in there helps

Firstsource Solutions Response

Thanks for writing in. The Firstsource work culture respects, rewards, and supports our employees and we are working every day on getting better. We wish you had spoken about your concerns to someone in Human Resources Team or your Business Leader during your tenure with us. Wishing you well with your future endeavours.

Viewing 130 - 132 of 188 Reviews

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