Is Firstsource Solutions a good company to work for as a Subject Matter Expert (SME)?

Subject Matter Expert (SME) professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Subject Matter Expert (SME) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Subject Matter Expert (SME) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Subject Matter Expert (SME) employees well?

Subject Matter Expert (SME) professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 25 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Subject Matter Expert (SME) salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 128 reviews)); "Flexible working and work from home." ((in 102 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 21 reviews))

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Firstsource Solutions

Firstsource Solutions Subject Matter Expert (SME) reviews

4.6

83% would recommend to a friend

(25 total reviews)

Ritesh Idnani

84% approve of CEO

83% positive business outlook

Ratings by category

4.0

Career opportunities

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Senior management

3.7

Compensation and benefits

Subject Matter Expert (SME) employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Subject Matter Expert (SME) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Subject Matter Expert (SME) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

4.0

Jul 31, 2024

Working

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Good people to work with

Cons

Long hours and poor pay

Firstsource Solutions Response

Thank you for your feedback. We’re glad to hear that you found the people you worked with to be great. We value the positive relationships and teamwork that contribute to a supportive work environment. We understand that long hours and compensation are significant concerns. We are actively reviewing our policies and practices to improve work-life balance and ensure that our pay structures are fair and competitive. Our goal is to create a work environment where employees feel both valued and well-supported.

5.0

Jul 17, 2024

Amazing

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

I Learned a lot from this xompany

Cons

Nothing as such it was wonderful working experience

Firstsource Solutions Response

Thank you, Your positive feedback motivates us to continue our efforts in maintaining a great work environment and providing valuable experiences for all our employees. We are delighted to know that you have learned a lot during your time with us. We strive to provide opportunities for growth and development, and it is rewarding to see that our efforts are making a positive impact. We are pleased to hear that there are no significant cons to your experience and that you found your time with us wonderful.

5.0

Jul 4, 2024

Team lead

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

It was a beautiful company where I learnt lot many things time tracking team handling inventory handling work environment was amazing

Cons

Good awesome nice environment new skills can be learnt

Viewing 16 - 18 of 25 Reviews

Jobs at Firstsource Solutions

Software Developer - Production Support - II

Systems Integration Developer

United States

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Firstsource Solutions Subject Matter Expert (SME) reviews

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Amazing

Team lead

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